• Rich experience in providing application, network and IT infrastructure support for IBM IT Infrastructure for Michelin.

• Responsible for Analysis, troubleshooting issues of network connectivity and Issue tracking for the Michelin application.

• Installation, configuration and maintenance of Lotus Notes 8.5 & 9.0.

• Developed SQL queries to process database transactions.

• Used Eclipse IDE for entire application development and CVS for version controlling.

• Deployed application on WebLogic server using Ant Build file on Linux platform.

• Responsible for unit testing of the application and issue tracking.

• Providing application support for Lotus Notes to IBM Client - Michelin, across geographies.

• Responsible for design documentation for new functionalities, involved in the technical documentation as per the requirement.

• Obtained hands on experience configuring communication templates, roles, actions and escalations for use with creating Workflow processes as defined by the business requirements.

• Proactively monitored applications using Maximo and responded immediately to the alerts.

• Involved in Installation, patching, maintaining and supporting the Maximo Systems Application.

• Achieved 99.9% application SLA and involved taking proactive decisions to avoid application downtimes.

• Handled security administration including configuration of security roles, group creation, new user setup, Active Directory modifications, troubleshooting failed LDAP synchronizations and Mainframe, Novell, Active Directory platforms.

• Performed Enhancement of Maximo on multiple environments.