• Designed and developed a scalable and efficient Java-based application, resulting in a 30% increase in system performance using Spring Boot, Spring Batch, Azure, AKS, K8s, MySQL, MyBatis, CI/CD Jenkins, pull requests, code reviews using Git, GitHub.

• Provided mentorship to junior developers, fostering a collaborative and productive team environment.

• Maintained and provided rotational support on weekends.

• Debugged and tested programs: Unit and Integration testing using JUnit5, Mockito, Spring Boot Test, H2DB.

• Collaborated with business users to develop technical and business specifications, using Jira, Teams, ServiceNow

• Developed, maintained, and executed test plans for web-based applications using JavaScript, AWS, PHP, SQL, Vue, NodeJS.

• Created automated tests for Quality Assurance (QA) and Software Testing on Cypress, Postman for API.

• Contributed to the development of several products E2E, from identifying system requirements to software implementation, testing,

and configuring metrics, alarms, monitors, and dashboards using Jira, Grafana.

• Monitored, managed, and reported problems and bugs found in web-based applications before the new version release.

• Continuous Integration/Deployment Pipeline Integration using Bitbucket, load/stress testing, unit/integration/e2e testing.

• Provided worldwide support for end users inside IPsoft (1,400 users) and clients: BlackRock (16,200 users), Carestream (4,500 users), MSIG Mitsui Sumitomo Insurance (300 users), WWE World Wrestling Entertainment Inc (800 users).

• Supported and troubleshooted JAVA applications.

• Resolved issues remotely via phone calls, email, incoming tickets and onsite support within SLA: ~40 inbound calls during the shift with average time for troubleshooting 3-7 min.

• Resolved break/fix, new build outs and escalation of level 2 calls, Active Directory administration, SAP support, VMWare support, mobile phone/tablet support, proprietary software support

• Supported VPN connectivity and utilize remote tools to facilitate efficient resolution of issues

• Modified and troubleshooted group policy, SMTP, login scripts and NDR based troubleshooting.

• Properly document all issues in tickets and update knowledge base articles for other engineers.

• Supported clients (600 users) related to in-house diagnostic instruments and services in 12 time zones

• Performed troubleshooting on instruments installed various locations, solving computer networking issues and other questions

• Processed customer sales orders and resolved billing questions

• Performed break fix, new equipment installations, picking up broken equipment remotely

• Handled shipping inquiries and complaints