Applied knowledge of call centers, REST APIs, events, microservices, and Google Cloud Platform for integration of Five9 IVA Studio with the core Virtual Contact Center product.

Delivered cloud attribute-based Advanced Call Distribution service to alpha customers.

Pivoted new development to cloud.

Uplifted legacy apps to cloud.

Cloud cost reduction.

Managed delivery of hundreds of features and bug fixes to production.

Maintained business continuity during engineering office relocation.

24/7 support of cloud microservices.

Defined requirements and architecture for attribute-based Advanced Call Distribution service. Used rules engine, Kubernetes, GCP services.

Designed architecture and coordinated implementation of Payment Card Industry requirements for encryption and security audit. Five 9 became PCI DSS certified.

Uplifting legacy applications to cloud; migration from Perforce to git.

Defined architecture for Five 9 Data Services data format with Kafka.

Geographic redundancy without customer downtime: architecture, specification,

development, DevOps training. This capability is the cornerstone of 99.999%

availability of Five 9.

Database failure resiliency. Proposed solution and coordinated implementation.

Performance and latency optimization in Java, sockets, and Linux.

Designed cluster architecture for monolithic application.