Supporting a rather complex product offering, involving cloud/edge kubernetes infrastructure, IOT elements, and electrical infrastructure. My team resolved issues within our wheelhouse, and appropriately escalating issues without.
Oversaw this team during a doubling of our size, modernization of our incident response process, and organizational restructuring.
Developed our onboarding process; worked with a technical writer to produce a highly referential technical document overviewing our entire legacy platform.
Solved tons of technical problems across the stack, and shielded various software teams from these problems.
During my time leading the team, we improved our average issue resolution time by 8x.
