Worked with small businesses to build their online presence

Built websites using Wordpress and Bootstrap

Created and administered social media accounts such as Facebook & Instagram

Developed standard operating procedures to maintain uniform GU experience for our customers

Analyzed sales data utilizing BigQuery and MS Excel to implement changes in our delivery operations to increase revenue and customer satisfaction

Launched weekday lunch delivery service in the largest Good Uncle market

Managed an operations team of 25 and 7 food trucks in successfully working within our unique delivery model of using drop points on campus

Recruited and hired staff to increase the influence of Good Uncle on campus

Identified and assessed opportunities to improve the user experience of our in-house apps via product discovery and user testing

Collaborated with the engineering and ops team in releasing 3 features to streamline the operations process, which resulted in over 5 percent increase in customer satisfaction

Performed quality assurance checks on new features and trained users on it

Coordinated with the engineering team in locating the source of app issues and triaging them

Led the customer success team in promptly resolving customer-reported issues via Intercom

Utilized design thinking process to build the next-gen Good Uncle food trucks