# Don N. > Senior Software Engineer Location: New York City Metropolitan Area, United States Profile: https://flows.cv/donn Experienced software engineer with an interest in startups and product development. ## Work Experience ### Senior Software Engineer @ T-Mobile Jan 2021 – Present - iOS Sales Experience API team - Led the migration of the OAuth 2.0 authentication from Apigee to Microsoft Entra across two product lines supporting T-Mobile retail operations. - Delivered a customer-facing trade-in capability that expanded eligibility to non-T-Mobile devices ### Software Engineer @ Infosys Jan 2021 – Present ### Freelance Web Developer @ Self-employed Jan 2018 – Present | Greater New York City Area Worked with small businesses to build their online presence Built websites using Wordpress and Bootstrap Created and administered social media accounts such as Facebook & Instagram ### Operations/Assistant Market Manager @ Good Uncle Jan 2018 – Jan 2019 | Syracuse, New York Area Developed standard operating procedures to maintain uniform GU experience for our customers Analyzed sales data utilizing BigQuery and MS Excel to implement changes in our delivery operations to increase revenue and customer satisfaction Launched weekday lunch delivery service in the largest Good Uncle market Managed an operations team of 25 and 7 food trucks in successfully working within our unique delivery model of using drop points on campus Recruited and hired staff to increase the influence of Good Uncle on campus ### Product Operations @ Good Uncle Jan 2016 – Jan 2019 | Syracuse, New York Area Identified and assessed opportunities to improve the user experience of our in-house apps via product discovery and user testing Collaborated with the engineering and ops team in releasing 3 features to streamline the operations process, which resulted in over 5 percent increase in customer satisfaction Performed quality assurance checks on new features and trained users on it Coordinated with the engineering team in locating the source of app issues and triaging them Led the customer success team in promptly resolving customer-reported issues via Intercom Utilized design thinking process to build the next-gen Good Uncle food trucks ### Co-founder / Engineer @ flythecoop.io Jan 2017 – Jan 2018 | Syracuse, New York Area An app that allows users to share their rental experience with off-campus housing Developed the Minimum Viable Product using Django, Bootstrap and Amazon Web Services Conducted user research to better understand the needs and criteria of students in their search for off-campus housing ### Teacher @ Tech4Kidz Jan 2016 – Jan 2017 | Syracuse, New York I designed and teach a beginner class of programming using Python to students aged 9-14. I am currently in the process of designing next-level programming classes in Python. I assisted in facilitating an engineering camp for kids aged 7-14, where they learned engineering principles by working on projects, programming, and game design. ### Shadowship @ New York Life Insurance Company Jan 2012 – Jan 2012 Shadowed professionals and learned about their responsibilities. ### Mouse Corps Team Member @ Mouse Jan 2009 – Jan 2012 A technology design program that develops emerging leadership, professional and technical skills through Legacy Projects and Technology Mentoring and Apprenticeships. ### Mouse Squad Technician @ Mouse Jan 2009 – Jan 2012 Assisted school's technology department Supported teacher's with the use of in-class technology Attended meetings where we developed and improved teamwork and leadership skills while using different forms of technology ### Desktop Support Intern @ Citi Jan 2011 – Jan 2011 | 111 Wall Street Provided client support Guided three new interns for two weeks Reimaged Windows machines to Citi build Deployed software and patches to new builds Set up workstations for new hires Swapped PC's Organized the lab Shadowed co-workers ### Intern @ Aviary Inc Jan 2010 – Jan 2010 Researched and worked on spreadsheets and power points in the process of developing Aviary Education with Alex Taub. ### Shadowship @ Sullivan & Cromwell LLP Jan 2010 – Jan 2010 Over a week, observed and learned about various departments within the tech department and their jobs in keeping the company functioning. ## Education ### Immersive Software Engineering Bootcamp Flatiron School Jan 2020 – Jan 2020 ### Bachelor of Science (BS) in Computer Science Syracuse University College of Engineering and Computer Science Jan 2012 – Jan 2016 ### LaGuardia Community College Jan 2009 – Jan 2012 ## Contact & Social - LinkedIn: https://linkedin.com/in/donnamgyal - Website: https://donnamgyal.me --- Source: https://flows.cv/donn JSON Resume: https://flows.cv/donn/resume.json Last updated: 2026-03-22