I am a Product/UX Designer with experience in designing enterprise products, data platform and visualizations. I am dedicated to crafting design solutions for complex problems and adopting user-centric approaches to inform design decisions.

2022 — NowServiceNowSenior Product Designer

2022 — Now

Santa Clara, California, United States

2021 — 2022AlectioSenior Product Designer

2021 — 2022

Santa Clara, California, United States

2020 — 2021AlectioProduct Designer

2020 — 2021

Santa Clara, California, United States

2019 — 2020BrightEdgeProduct Designer

2019 — 2020

Foster City, CA

Redesigned the user management of the SEO platform, improving admins’ efficiency in searching and updating user profiles, aligning the experience with the latest design system, and enhancing the responsiveness for mobile users

Conducted user research and identified user needs by observing user behavior in Hotjar recordings, analyzing customers’ calls, and synthesizing data in Google analytics

2014 — 2017SAPUX Consultant

2014 — 2017

Taipei City, Taiwan

Devised end-to-end designs from the ground up for 15+ web apps in an SAP Fiori portal, which was launched in 2018 and has been used by 20,000+ agents

Worked cross-functionally with stakeholders, PMs, and engineers, striking a balance between technical constraints and business requirements including sales lead, pipeline, KPI tracking, and insurance claim

Education

2017 — 2019

University of Michigan

Master of Science

2017 — 2019

University of Southern California

Master of Science

National Cheng Kung University

Experience+

Education

Master of Science

Master of Science

Bachelor