# Dorna Mehrkish > Senior Product Designer at Vanta Location: San Francisco Bay Area, United States Profile: https://flows.cv/dorna Enterprise Product Designer with an affinity for research and product. Coming from a Customer Support background, I'm passionate about retaining the voice of customer throughout all stages of the design process, while still solving for business goals. www.dorna.design ## Work Experience ### Senior Product Designer @ Vanta Jan 2022 – Present ### Lead Product Designer @ Pantheon Platform Jan 2021 – Jan 2022 ### Senior Product Designer @ Pantheon Platform Jan 2021 – Jan 2022 ### Product Designer @ Pantheon Platform Jan 2019 – Jan 2021 ### Product Designer @ Kallidus Jan 2017 – Jan 2019 | San Francisco Bay Area Sapling was acquired by Kallidus shortly after my departure. As Sapling's first full-time designer, my focus is not only to ship high-quality, useful features for our customers, but to build out a scalable design process and team. How this looks like everyday: • Leading iterative product design in an agile environment including sketches, user flows, product requirement writing, prototyping and creating Sapling’s first design system. • Leading Sapling’s user research efforts, which includes customer interviews, usability testing and collaboration with sales and customer success teams • Close collaboration with product and marketing to create assets and a styleguide for Sapling’s new website ### Design and Front-End Apprentice @ Bloc Jan 2016 – Jan 2017 - Produced UX Deliverables, such as wireframes, user flows, high-fidelity mockups and prototypes, for multiple projects under the guidance of a Senior Product Designer - Developed effective brand identities, such brand logos, style guides and unique copy - Conducted user interviews and usability tests to gather feedback and iterate - Built fully functional web applications using HTML, CSS and Javascript ### Customer Success Manager @ Helpshift Jan 2016 – Jan 2017 | San Francisco Bay Area As a CSM, I owned a client portfolio and was responsible for net MRR and churn. My goal for each customer was to work to to balance their needs with our internal business goals, ultimately allowing me to deliver strong product value at each stage of their journey with Helpshift. I was also heavily involved with the following projects: - leading our product education efforts (newsletters, webinars, etc..) - creating a better employee onboarding & training program - creating a better product feedback loop between customers and product managers - standardizing team process and maintaining our tools for a more consistent customer experience ### Voice of Customer Specialist @ Lyft Jan 2013 – Jan 2015 | San Francisco Bay Area At Lyft, I moved quickly from Operations to Customer Support, eventually landing a role on the Voice of Customer team. As a VOC Specialist, my goal was to drive down customer support volume through product improvement. Highlights: - Co-Managed a long term migration and implementation of Lyft's new CRM -Maintained and created new content for agents and customers who visited the Help Center - Led multiple training workshops for new team members both at HQ and at our offshore partners - Developed actionable performance metrics for offshore support teams ### Customer Success Intern @ Room 77 Jan 2012 – Jan 2013 ### Sales Associate @ Gap Inc. Jan 2010 – Jan 2011 As a retail associate, duties included: selling merchandise on the floor in the baby, children’s, men and women departments, ringing up sales and bagging up merchandise, assisting in processing and replenishing floor stock, and assisting in merchandising and display maintenance. ### Intern @ A Miner Miracle Jan 2010 – Jan 2010 ## Education ### Bachelor of Science (B.S.) in International Business San Francisco State University Jan 2009 – Jan 2013 ### Study Abroad in International Business The American Business School of Paris Jan 2012 – Jan 2012 ## Contact & Social - LinkedIn: https://linkedin.com/in/dornam --- Source: https://flows.cv/dorna JSON Resume: https://flows.cv/dorna/resume.json Last updated: 2026-03-25