Designing software experiences for new AI hardware on an incubation team. Building on emerging technology to create e2e user experiences, and working closely with cross-functional team to prototype and build early device concepts.
Applied gamification models to re-imagine answers.microsoft.com (a tech support forum with 43 million MAU) to improve response times, provide higher quality answers, and increase user engagement.
Designed a portal for the City of Chicago to collect Ground Transportation Taxes from service vehicles bringing passengers through O'hare International Airport and Chicago Midway Airport. The portal processes 800,000 transactions/year and will generate $3 million in annual revenue to the city.
