Supporting customers implementing Pendo on the Enterprise Professional Services Team.

• Generated over $1 million annually in new business by assessing customer needs and drafting statements of work for NovoEd consulting services

• Led a high-performing implementation team to achieve a 95% Customer Satisfaction Score with 50+ clients

• Designed and delivered a comprehensive suite of customer offerings, reaching over 50,000 participants

• Represented NovoEd at conferences, webinars, and public speaking engagements to boost market awareness.

• Developed custom workshops and onsite customer engagements to drive business growth and product implementation.

• Increased company visibility and market share through strategic presentations and tailored customer solutions.

• Hired and trained a team of learning experience designers at NovoEd, developing processes for scoping projects and resource forecasting.

• Built a professional services model, including partner outsourcing, to support the team's design efforts.

• Collaborated with customers to design online learning solutions resulting in a 98% CSAT score.

• Managed instructional design projects including budget, vendor, and partner management