# Drew Remiker M.Ed. > Professional Services | Designing Customer Offerings, Leading Implementation Teams Location: San Francisco Bay Area, United States Profile: https://flows.cv/drewremikermed With a dynamic tenure at NovoEd, I've spearheaded the creation and delivery of strategic consulting services that foster thought leadership and enhance our technology solutions. Our team's collaborative efforts have cemented NovoEd as a vanguard in educational technology, specializing in learning experience design and customer engagement. My leadership in developing custom services packages has not only ensured the successful delivery for our customers but has also been integral to securing substantial deals, propelling service sales, and maximizing the use of NovoEd licenses. Now, I am excited to leverage my expertise to innovate and drive customer success in new ventures. ## Work Experience ### Sr. Consultant @ Pendo.io Jan 2025 – Present | San Francisco, California, United States Supporting customers implementing Pendo on the Enterprise Professional Services Team. ### Sr. Director of Professional Services @ NovoEd Jan 2023 – Jan 2024 | San Francisco Bay Area • Generated over $1 million annually in new business by assessing customer needs and drafting statements of work for NovoEd consulting services • Led a high-performing implementation team to achieve a 95% Customer Satisfaction Score with 50+ clients • Designed and delivered a comprehensive suite of customer offerings, reaching over 50,000 participants ### Director of Learning Experience Design & Services @ NovoEd Jan 2020 – Jan 2023 | San Francisco Bay Area • Represented NovoEd at conferences, webinars, and public speaking engagements to boost market awareness. • Developed custom workshops and onsite customer engagements to drive business growth and product implementation. • Increased company visibility and market share through strategic presentations and tailored customer solutions. ### Learning Experience Design Manager @ NovoEd Jan 2017 – Jan 2020 | San Francisco Bay Area • Hired and trained a team of learning experience designers at NovoEd, developing processes for scoping projects and resource forecasting. • Built a professional services model, including partner outsourcing, to support the team's design efforts. ### Learning Experience Designer @ NovoEd Jan 2014 – Jan 2017 • Collaborated with customers to design online learning solutions resulting in a 98% CSAT score. • Managed instructional design projects including budget, vendor, and partner management ### Academic Operations Specialist @ Gooru Jan 2013 – Jan 2014 | Palo Alto, CA • Managed district partnerships to develop content libraries and increase usage among teaching staff. • Gathered product feedback for implementation and designed innovative programs to grow user base. • Collaborated with cross-functional teams to define user communities and drive product adoption. ### Adjunct Professor @ Touro College Jan 2012 – Jan 2013 | New York City, NY • Developed curriculum and facilitated courses on teacher reflection through journaling and collaborative problem solving for students with special needs. • Implemented behavior intervention techniques to support students in achieving academic success. • Collaborated with colleagues to create a supportive and inclusive learning environment. ### Manager of Teacher Development @ Success Academy Charter Schools Jan 2012 – Jan 2013 | Harlem, NY • Collaborated with HR to design teacher recruitment process, leading group interviews and assessing performance tasks. • Managed T-Fellows program, training 30 educators to become teachers. • Promoted to manager, scaling T-Fellows program from 30 to 300 participants during summer training. ### 7th Grade General Education/Special Education Teacher @ Teach for America Jan 2008 – Jan 2012 | Bronx, New York • Collaborated with general education teachers to design and implement rigorous curricula in mathematics, science, and ELA. • Analyzed student assessment data to differentiate instruction and measure progress. • Created math music videos for engaging instruction and developed Individualized Education Programs for students with disabilities. ### TREES Project @ Columbia University Jan 2010 – Jan 2011 | New York, New York Curriculum Designer Participate in trees teacher training and summer institute to support the use of Integrated Curriculum and Integrated Projects Week Design and develop meaningful student-centered project based curricula, incorporating STEM learning with emphasis on inquiry, science, math and technology ### Intern @ Capitol Records/ EMI Jan 2007 – Jan 2007 Organized and created music playlists for review Researched song licensing data and assisted in pitching songs to various music supervisors Helped to develop a digital music library for the Film and TV department ### Public Relations Intern @ Maynard Consulting Services Jan 2006 – Jan 2006 Tracked media coverage and organized publicity for clients. Responsible for keeping track of event details and organizing media contact information. Created both internal and external newsletters, drafted press releases ## Education ### Bachelor of Arts in Communications Studies UCLA ### Masters of Science in Education, Special Education (Grades 5-9) City College of New York ## Contact & Social - LinkedIn: https://linkedin.com/in/drewremiker --- Source: https://flows.cv/drewremikermed JSON Resume: https://flows.cv/drewremikermed/resume.json Last updated: 2026-04-13