# Drew Thompson > Staff Product Engineer at Segment Location: San Francisco Bay Area, United States Profile: https://flows.cv/drewthompson Experienced and innovative Staff Product Engineer with over 8 years in the software industry, specializing in full-stack development, project management, and cross-functional team leadership. Proven track record in delivering enterprise-level solutions, optimizing performance, and driving continuous improvement. Adept at learning new technologies swiftly and scaling solutions across global teams. Key achievements include leading projects that increased deployment efficiency by 30% and managing teams to deliver 100% of projects on time. ## Work Experience ### Staff Product Engineer @ Segment Jan 2022 – Present | San Francisco Bay Area • Designed and implemented EU infrastructure, scaling Segment's flagship application and Public API to meet EU Data Residency standards, completing the project ahead of schedule and deploying the entire production infrastructure in a single day. • Led a team of 8 engineers through uncertainty to deliver a critical product ahead of schedule with zero incidents. Facilitated business restructuring by splitting the longstanding Personas product into Profiles and Engage. • Played a key role in developing Segment's Public API, transforming significant portions of the product into highly usable API endpoints. ### Senior Product Engineer @ Segment Jan 2020 – Jan 2022 | San Francisco, California • Reengineered Segment's authorization service, transitioning from Go to TypeScript, while maintaining continuous service operation. Achieved a 95% reduction in authz-related SEVs and significantly enhanced usability and adoption. • Engineered a reimagined, developer-focused self-service onboarding experience that combines the most successful aspects of previous onboarding iterations with a focus on the behavior and specific goals of developers. • Led the development of Segment's Enterprise Workspace Home, an enterprise-grade dashboard that synthesizes data across hundreds of resources to provide real-time insights that enable users to identify and resolve issues within their workspace efficiently. ### Product Engineer @ Segment Jan 2019 – Jan 2020 | San Francisco Bay Area • Engineered and implemented the PII masking feature in Segment, enhancing data security and regulatory compliance by automating the detection and obfuscation of sensitive information across data streams. Successfully processed hundreds of thousands of PII records each day without error, streamlining GDPR, CCPA, and HIPAA compliance processes. ### Lead Software Engineer @ CommonGenius Jan 2019 – Jan 2019 | San Francisco Bay Area • Created cross-device, browser-compatible B2C & B2B products and lead cross-functional development with global teams including designers, backend engineers, project managers as well as customer success, marketing, and operations. • Developed and tracked goals and key performance indicators for quality and team performance. • Wrote enterprise-level code, managed continuous integration/deployment pipelines, eliminated technical debt, and delivered features and fixes consistently ahead of schedule. ### Software Engineer @ CommonGenius Jan 2018 – Jan 2019 | San Francisco Bay Area ### Software Engineer CO-OP @ Vocera Communications Jan 2017 – Jan 2017 | San Jose, California • Developed tools for various Vocera teams, debugged and wrote scripts for proprietary systems • Designed low-cost enterprise systems for network analysis and debugging • Solved big problems quickly under pressure ### Valet @ Peninsula Parking Jan 2014 – Jan 2016 | San Francisco Bay Area • Provided an optimum experience for clientele through hard work and professionalism ### Florist @ EDMONDS PLAZA FLORIST INC Jan 2014 – Jan 2014 | San Mateo, California • Routinely processed flowers, cleaned, and provided a world-class customer experience • Assisted with the logistics of this large business operation. ## Education ### Bachelor of Science - BS in Engineering Physics/Applied Physics University of the Pacific Jan 2012 – Jan 2017 ### Minor in Computer Science University of the Pacific Jan 2012 – Jan 2017 ## Contact & Social - LinkedIn: https://linkedin.com/in/drew-thompson --- Source: https://flows.cv/drewthompson JSON Resume: https://flows.cv/drewthompson/resume.json Last updated: 2026-03-22