• Teach undergraduate UX, covering research, accessibility, and stakeholder communication, improving student portfolio quality and design reasoning.

• Coach students on applying the design process and collaboration skills in professional settings.

• Worked directly with product leadership and SVP to shape direction for 0→1 product development in a fast-moving startup environment.

• Delivered 0→1 product features through high-fidelity design sprints, standardizing components, and resolving gaps across onboarding and editorial experiences to support launch readiness.

• Improved team execution during rapid 1–4 day cycles by identifying process gaps and aligning design and product decisions earlier.

• Owned mobile product areas across hotel expense management, onboarding, and learning within a 9M-user enterprise platform, defining workflows across regulatory, operational, and product constraints.

• Improved employee survey adoption by identifying risk scenarios and shifting from a blocking prompt to a persistent model within legal constraints, increasing completion to 10% (42% above SaaS benchmark).

• Reduced redesign cycles across teams by defining earlier cross-team alignment points and addressing siloed workflows and conflicting priorities.

• Led the re-architecture of expense submission from manual entry to guided conversational steps within system constraints, improving task success by 14.2% in usability testing.

• Scaled mobile patterns across 9M users by introducing new components and defining messaging and localization standards used across teams.

• Developed and delivered design curriculum grounded in universal design principles, preparing students to apply inclusive thinking in professional product environments.

• Introduced inclusive design methods to guide human-centered workflows and strengthen how students approached problem framing and decision-making.

• Owned corporate mobile banking and MFA experiences representing ~50% of bank revenue, operating across mobile and web in a highly regulated financial environment.

• Defined a new MFA onboarding approach by removing dependency on physical tokens, preventing a high-risk launch, and reducing ~$300K in annual replacement costs.

• Increased corporate mobile adoption by 15% by restructuring post-login workflows, improving visibility, and consolidating fragmented approval processes.

• Stabilized product delivery during team turnover by supporting contractor hiring, onboarding designers, and establishing workflows and cross-team alignment processes.