Led and delivered designs for AutoPay experience, which aims to improve company revenue.

Led migration of all Payments experiences to new app and web.

Collaborations with product managers and project managers, to ensure the payments experience aligns with business goal metrics.

Designed and delivered new experience for account line management experience.

Collaborated cross-functionally with brand, product, engineering and content strategy to iterate and ship enterprise and consumer experience through T-Mobile iOS, Android, and web to improve self-service engagement

Led end-to-end UX design for MVP at B2B startup founded by former NSA data scientists, owning full research process including proxy user interviews, CX framework development, and iterative wireframing with stakeholder feedback

Redesigned B2B law practice management platform through user research interviews and stakeholder alignment, delivering optimized homepage UX and early-stage designs for feature expansion

Drove product design for a webapp, aiming to help staffing agencies prepare candidates for job interviews, through the MVP stage from strategy, user research, feature definition, information architecture (IA), user interface (UI) components, and user testing for website application.

• Conducted both quantitative and qualitative data analysis gathered from 24 one-on-one interviews and user tests

• Collaborated with cross-functional teams, including business and engineering, to identify feature and user objectives

• Moderated 6 sessions of task-based user tests, as well as A/B testing on feature ideas through PickFu, to understand user needs and feature requirements, while applying an agile process

• Worked closely with founder, tech lead, and team of 6 developers to establish technology limitations and product flows

• Developed high fidelity product prototype for web-based application, using Atomic

Drove early product design from strategy and feature definition into information architecture, sketching and prototyping, copywriting, and testing for Joblandr with a team of 6 individuals, including 2 from Gigster — a company supported by top venture capitalists like Y Combinator and Andreessen Horowitz.

• Achieved 95% approval rating from 30+ user testers for innovative feedback feature design which serves as a communication tool between users and peers for feedback on user’s resume

• Successfully decreased time spent on analyzing user test data by 80% by building a new data logger tracking system

• Produced story map to communicate and define 15+ app features, while collaborating with two product managers

Experience included design and research tasks in an agency associated with a top 10 ranked global advertising agency collective that holds Disruption® at its core to develop business-changing ideas for brands.

✓ Led corporate visual deck designs, saving the office 40% of average time spent preparing decks for clients, while maintaining brand consistency by collaborating with executive director

✓ Improved data retrieval systems by 95% through transferring case documents electronically into various storage media, backup drives, etc.

✓ Managed and trained new hires in data retrieval and document preparation

✓ Facilitated collection of bills by contacting clients on a first hand basis

Responsibilities included driving user experience (UX) design for a mobile app project, helping design 2 gaming apps, and app store optimization (ASO) for gaming apps across Apple App Store, Google Play, and Amazon App Store for a company that has generated over 4 million iOS and Android downloads through successful execution of advanced mobile marketing strategies.

✓ Diagrammed a sitemap for a mobile dating app, integrating gamification experience, after conducting in-depth competitor analysis and drawing out information architecture

✓ Designated creation of jungle-themed app game by collaborating with 3 different internal departments (graphic designer, sound engineer, and iOS/Android/Unity developers) from start to finish