My role focuses on product design creating innovative applications for consumers and businesses to enhance the digital branch experience, time reduction in collecting PPI, increase efficiency, create transparency and accessibility compliance.

• Lead end-to-end design sessions collaborating with product & business stakeholders from consolidating concepts and ideas to detailed UX/UI Figma designs, prototyping, and production ready designs.

• Translate complex architectural solutions into conversational easy-to-understand designs to identify efficient solutions and influence stakeholders.

• Coordinated with cross functional teams to define product strategy, design features, and timelines with the minimum viable product deliverables.

• Collaborated with functional teams to understand existing banker behavior and usability testing in producing effective design solutions and decisions.

• Advocate for efficient user-centric designs leveraged from usability A/B testing, product team feedback, and iterate on the design solutions ensuring business objectives are met.

• Created meaningful responsive design concepts to deliver a user centric prototype flow across web and mobile platforms with multi-lingual support for product and engineering teams.

• Produced high/low fidelity Figma prototypes reflecting the company's design system and effectively communicating the concepts to product and engineering teams.

• Coordinated with the product owners and product managers to establish customer experience objectives using agile methodologies.

• Developed mockup templates using React and utilized in-house design component libraries to speed up the engineering team’s implementation hand-off on a tight delivery schedule in compliance with WCAG/ADA/503 standards.

• Played key role with cross functional teams (legal, risk, compliance, control auditing, accessibility) approval processes to achieve on-time delivery of design solutions to product and engineering teams.

Product designer role expanded as part of a newly formed Digital Integration Card Engineering team within Consumer Lending division, leading multiple products (Electronic Delivery/Electronic New Accounts Kit/Digital Integration, Enhanced Card Activation, Omni-Channel Experience) across the credit card market space.

Selected to be part of a new branch focused consumer project collaborated with delivery of a new credit card features to enhance new card confirmation on-boarding by delivering a simplistic yet customer focused consumer experience. Partnering with cross functional teams to craft design concepts, and banking experiences into process flow wireframes. Worked independently, and with experience/content designers to produce high fidelity prototypes to oversee product from conception to production launch. Designed new experiences and layouts using the brand's design system ensuring components from the library meet business objectives. Conducted end user research to integrate evolving design decisions iteratively to ensure the engineering team delivers the minimum viable product implementation. Collaborated with cross functional teams to ensure designs are approved from branding, legal, business, and accessibility compliance directives. Mentored and guided engineering team members with design and coding direction to ensure the design language is adhered to and implemented correctly.

Credit Card Technology lead UIUX developer focusing on establishing and continued improvements of a new home grown design solution using Bootstrap framework adhering to the complex design language.

• Spearheaded business application design strategy and design workflows using design tools such as Balsamiq and Figma.

• Crafted modern design strategies to improve workflow processes to highly complex business requirements to support the new user centric experiences mandated at an enterprise level.

• Collaborated coding direction to less experienced staff, act as an expert technical resource for interface design, simulation and solution efforts.

• Ensured the preparation of quality control test cases and the analysis processes.

• Crafted new documentation, departmental technical procedures and user guides to support the modern design language adopted by the company.

• Coordinated the company compliance and web governance requirements are met for credit card technology application domains.

Part of the Card & Retail Service Technology group in providing a professional service to our numerous development teams and business service teams. Engaging in implementing process design, creative clean code, participate in thorough quality control testing for group's application platform. Provide a lead role on front-end UI/UX technical consultation/support to development teams located on-shore and off-shore. Duties include providing analysis on business requirements translated into UI simulation efforts for development team's knowledge of better visibility of design specification and business expectations. Ensure quality, security and compliance requirements are met for supported areas and oversee updating of business continuation plan.

AgentAchieve is the real estate industry’s leading all-in-one broker business management and agent productivity solution. Using AgentAchieve, any sized brokerage gains a competitive advantage. Enjoy a real estate customer relationship management (CRM) solution that provides your agents with a complete, one-stop system to complement their personal approach to serving clients and growing their business. AgentAchieve is a business-building solution that addresses a Broker’s core business needs in one integrated package.

Owned & developed consumer-facing websites and web content using best practices in standards-based web development.

Implement websites from design files and integrate server-side components and functionality.

Coding CSS based designs that are both fluid and table-less using industry standard semantics with a deep understanding of DOM manipulation and markup massaging.

Working closely with internal teams in supporting our core product, help our customers define their web presence, and build all manner of web content.

Managing ongoing relationships with existing/new customer onboardings translating their design/functionality into a usable design within the Broker Website arm of AgentAchieve.

Introduce Bootstrap UI framework into rebuilding Agent based websites using MVC as the backend source leveraging AgentAchieve agent website configurations.

Lead the production of new support material for external customers from qualified documentation to walkthrough online videos.

Part of a team to lead the Bootstrap framework integration of rebranding standard preset pages for property searching, property information, forms, etc.