# Edmond H.

> Strategy + Leadership + Design  |  PayPal, Bill.com alum. Currently building Fork in the Road, Textual Healing, and an Untitled Planning App

Location: Oakland, California, United States
Profile: https://flows.cv/edmondh

Formerly of Bill.com and PayPal. Since 2015, I‘ve been creating experiences for users that help keep their money and their identities safe. My goal is to create designs that are informed by data, but also strengthen the brand with great experiences.

I started my career at ad agencies as a graphic designer doing work for Wells Fargo, Universal Pictures and Yamaha Electronics. At my own design practice, Studiomondeo, I worked with Mount Sinai, Bauscher and tech startup Brightwave Design Group.

Braven
- Designed website (2012)
- Won Webby Award (Apr 2013)
> Braven Acquired by Incipio (Aug 2013)

Aruba Networks
- UX Design & Strategy: Support Site (Jan-Mar 2014)
- UX Design & Strategy: Salesforce CPQ App (Feb–Jun 2014)
> Aruba Acquired by Hewlett-Packard $2.7B (Mar 2015)

Motorola Solutions
- Designed website (Mar 2014)
> Motorola Solutions Acquired by Zebra $3.5B (Apr 2014)

Discovery Communications’ Curiosity
- UX Design & Strategy (Aug-Sep 2014)
> Curiosity spun out as independent startup (Nov 2014)
> Series A Funded $6M (Nov 2014)

## Work Experience
### Product Designer | Independent Consultant | Open to Full-Time Roles @ Unknown
Jan 2024 – Present | Oakland, CA

### Lead Product Designer - Growth @ Bill.com
Jan 2023 – Jan 2024 | San Jose, California, United States
Next-gen Sign-up - New user acquisition, retention, and engagement flow
• Worked closely with Research, Compliance, Legal, Content, Product, Risk, and Engineering
• Ran multiple cross-functional workshops to determine how to optimize and streamline Sign-up and Onboarding
• Strategized an iterative release plan: short, medium, and long-term
• Designed new Sign-up and Onboarding flows end-to-end

### Lead Product Designer - Wallet @ Bill.com
Jan 2021 – Jan 2023 | San Jose, California, United States
Design Sprint
• Planned and facilitated a 3-day on-site design sprint
• 15 participants across Divvy, Invoice2go, and BILL
• Leveraged data from an extensive Jobs to be Done study to find cross-sectional product opportunities
• Collaborators included Product, Design, Content, Research
• Synthesized takeaways and designed a vision design for Wallet & Balance products

Kickstarted the BILL Balance product from 0–1
• Worked with PM to create initial strategy
• Wrote research plans
• Conducted interviews with customers
• Created a roadmap of future product feature recommendations based on impact-effort sizing
• Designed:
      - All-new User Management console: Per-user add/edit/update/delete permissions for Balance
      - Scheduled Payments: allowing dynamic Balance top-up based on Bill Pay needs
      - Balance Settings
      - New Bill Pay interactions and processes
      - New Pay a Vendor flows
      - International Basic Receivables
• Created prototypes
• Conducted feature validation, usability, survey interviews

### Lead Product Designer - Design Systems @ Bill.com
Jan 2021 – Jan 2021 | United States
Worked on BILL’s Trinity Design System

### Product Designer - Checkout @ PayPal
Jan 2020 – Jan 2021 | San Jose, California, United States
New Ways to Pay: Enhancements to the Checkout Experience that help users add new funding instruments.
• Created a design component framework that allows for flexible components to be shown or hidden based on context.
• Partnered with PayPal design system team on new design patterns I created
• Designed new interactions for adding a card in Checkout.
• Created new visual designs to focus the user on the solution forward, instead of the problem.

### Product Designer - Consumer Financial Services @ PayPal
Jan 2019 – Jan 2019 | San Jose, California, United States
Consumer Subscriptions: Making bill pay fast and easy.
• Design Sprint Contributor: Collaborated with a diverse product team to create ambitious solutions to customer and business problems.
• Created all new visual designs for Biller Hub; providing a way for users to manage all their bills and subscriptions in one place.
• Designed new cancellation flow interactions.
• Project Planning: Created a comprehensive plan to prioritize all planned features based on business & user value, design effort and engineering effort.

### Photographer - PayPal Design Summit @ PayPal
Jan 2019 – Jan 2019 | San Jose, California, United States
Photographer for the annual PayPal Global Design Summit
• Collaborated with Design Summit Planning Team
• Staff Photographer & Videographer.
• Photo editing and media manager.

### Product Designer - Identity and Access Management @ PayPal
Jan 2015 – Jan 2019 | San Jose, California, United States
One Touch with Smart Lock: Enabling PayPal users with Google accounts to check out faster on all devices.
• Research: Wrote survey and script, interviewed research participants.
• Worked with engineers from PayPal and Google to design a new way to activate cross-device feature that leveraged the Google API.
• Designed screens that integrated existing Google Smart Lock API into PayPal login for a seamless experience.

Authentication with Google: Enabling PayPal users with Google accounts to verify their identity.
• Research: Wrote survey and script, interviewed research participants.
• Visual Design: Created multiple variants tested in the lab and re-designed based on user feedback.
• Collaborated with engineers to create new capabilities to support user needs.

Password Reset: Making it fast and easy for users to reset their passwords.
• Updated experiences to latest PayPal design standards.
• Redesigned a complex interaction into a simple one with motion designs that transformed screen elements quickly into new states.
• Created user interaction flows: worked closely with engineers to understand how to use our complex technology to create a simple flow.

Authentication Challenges: Keeping accounts safe from hackers while enabling users to easily verify their identity.
• Research: Wrote survey and script, interviewed research participants.
• Created new interactions that optimized for the most chosen authentication methods to be faster and have less friction.
• Visual Design: Modernized the look and feel of authentication flows.

### Product Designer - Consumer Onboarding @ PayPal
Jan 2016 – Jan 2016 | San Jose, California, United States
New User Signups: Onboarding new consumers
• Explored new approaches to give tailored intent-based pathways for first-time users of PayPal.
• Analyzed existing experiences and analytics.

Guest Upgrade: Helping guest checkout users become full members
• Created polished visual designs of interfaces.
• Redesigned user flows based on analytics.
• Created region-specific layouts for UK, Canada, Australia, Germany, Italy, France, Spain, Portugal, Brazil, Mexico.

### Product Designer - Cause @ PayPal
Jan 2016 – Jan 2016 | San Jose, California, United States
Fundraising Campaigns: PayPal-hosted sites for charities.
• Designed new look and feel and new grid system.
• Worked alongside developers to implement new designs.
• Developed HTML/CSS prototype to model responsive behavior for layout, typography and imagery.
• Retouched and composited hero images.

### User Experience Lead @ Agentdesks
Jan 2015 – Jan 2015 | San Francisco, California, United States
iPhone & Android App
• Designed new user onboarding flows
• Visual Design
• Motion Design

### User Experience Lead @ OpenSilo
Jan 2015 – Jan 2015 | San Francisco, California, United States
• Help Portal for Crittercism (help.crittercism.com)
   - Information Architecture
   - UI Design
   - Visual Design

 • ZenDesk Web App
   - UI Design

 • Modular Support Software Widget
   - Information Architecture
   - UI Design
   - Visual Design

 • Support System Dashboard
   - Information Architecture
   - UI Design
   - Visual Design
   - Taxonomy & Nomenclature
   - Prototyping (CSS/HTML, InVision, Keynote)

 • UX Strategy
   - Product Roadmap and Discovery

### Senior User Experience Designer @ Impekable
Jan 2013 – Jan 2014 | San Jose
iPass: iPhone App
• Designed the visual style.
• Information Architecture: Mapped structure of the app.
• Taxonomy & Content: Determined hierarchical relationship of location discovery terms to help designing content, information architecture and navigation for users looking to find new WiFi hotspots on-the-go.
• Project Management: Worked with multiple stakeholders to schedule design milestones.

Aruba Networks: Salesforce Web App
• Wrote the Statement of Work defining our team’s commitments to the project including estimates and milestones.
• Research: Interviewed Aruba’s global sales team.
• Project Management
• Taxonomy & Content: Mapped the relationship between existing sales quoting terms in order to write content for the new application.
• Visual Design: Created completely new visual style for internal applications.
• Project Management: Worked with multiple stakeholders to schedule design and content milestones.

Aruba Networks: AirHeads Social Site
• Research: Interviewed users.
• Project Management: Worked with Aruba to schedule design milestones.
• UI Design
• Taxonomy & Content
• Visual Design
• Project Management
• Worked with Aruba to understand how the website would help users.

Motorola: RhoMobile Site
• Creative Direction: Managed team of designers to define content strategy, visual design direction, and visual look of the site.
• Visual Design: Created design style used by other designers on the team.
• Wrote code and worked with my site engineers daily to build site to spec.
• Worked with Motorola to understand the website’s core audience.

Discovery: Daily Curiosity App
• Design Team Lead: Led team of 3 other UX and visual designers.
• UX Strategist: Evaluated the product-market fit.
• Guerrilla Research: Led the team out into the street to ask people what they though of our designs, then redesigning our app and giving client feedback on the study.
• Personas: I created personas to help guide the designs forward based on real people.

### Web Designer @ EYEMAGINE
Jan 2012 – Jan 2013 | Irvine, CA
User Experience & Visual Design
  - Introduced a Lean UX strategy for Persimmon Tree
  - Wrote proposal to implement Agile practices for rapid iteration, and UI testing for better usability
  - Braven's new eCommerce website (2013 Webby Honoree)
  - The Persimmon Tree Tea email marketing campaigns
  - Resources section of Eyemagine website
  - Eyemagine's upcoming Google landing page.

Graphic Design
  - Banner for Eyemagine corporate LinkedIn page
  - Homepage banner graphics for The Persimmon Tree tea website
  - Graphics for Eyemagine's corporate blog
 
Retouching & Photography
  - Retouched all new photos for entire line of The Persimmon Tree tea.
  - Photography for marketing campaigns and site product imagery for The Persimmon Tree Tea.

Front-end Development
  - Homepage for Metallica's upcoming website. (CSS / Drupal / SVN)
  - Responsive email development for The Persimmon Tree Tea
  - Eyemagine's corporate blog (CSS / Wordpress)
  - Eyemagine's own marketing site (CSS)

Branding/Identity
  - Design, typography and illustration
  - Industry research and design discovery


## Education
### Bachelor of Arts (BA)
UC Irvine

### User Experience Design in Graphic Design
UCLA Extension


## Contact & Social
- LinkedIn: https://linkedin.com/in/edmond-h-09122a8

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Source: https://flows.cv/edmondh
JSON Resume: https://flows.cv/edmondh/resume.json
Last updated: 2026-04-13