Accelerated service termination processes through better tooling for quote-to-cash agents and streamlining their collaboration with IBM sellers.

Empowered designers working on the quoting platform with insights from end-to-end journey maps, leading to better user experience across touchpoints.

Piloted an AI survey chatbot collecting 3x more actionable insights than traditional NPS surveys, reducing follow-up interviews and accelerating the research cycle.

Led a team of five UXD and one UXR, including mentoring, design critique, backlog prioritization, mediating conflict, and facilitating communication with stakeholders.

Designed and launched various CRM analytics dashboards to support sellers and sales managers, while updating and maintaining a dashboard style guide.

Launched a joint effort between the IBM CIO and IBM Research to create a tool aiding architects and developers in identifying and removing "zombie" services.

Designed an internal website with resources and learning paths to capacitate Architects, Developers, Data Scientists, and Designers on Sustainable Computing.

Mentored junior designers while also conducting reverse mentoring with senior executives.