User Experience (UX) designer with 20 years of experience in software application and user-centered design. My superpower is being the conduit from product strategy to implementation. I drive projects from requirement to solution using user-centric design to illustrate ideas and enable cross-team collaboration.

2022 — NowAutomation AnywhereLead Product Designer

2022 — Now

San Jose, California, United States

Robotic Process Automation as a Service (RPA-AAS)

2020 — 2022ServiceNowLead Product Designer

2020 — 2022

Santa Clara, California, United States

At ServiceNow I had the opportunity to:

Lead the Field Service Management (FSM) design initiatives, from 2018 through 2021, achieving recognition in the 2021 Gartner Magic Quadrant

Contributed to the Customer Service Call Center Agent Experience with net-new Advance Work Assignment capabilities (i.e., Inbox, Task Routing and Queueing, Admin)

Contributed to the Platform Global Email Experience delivering its first Seismic Email Experience across all SN applications

2017 — 2022ServiceNowSenior Product Designer

2017 — 2022

Santa Clara, Ca

2012 — 2017Digital TelepathySenior UX Designer

2012 — 2017

San Diego, CA

At Digital Telepathy I had the chance to team up with outstanding designers and engineers, practice user-centered design, and use data to inform decisions and consistently make better products.

Digital Telepathy was a User Experience Design Agency performing Web Design in San Diego and San Francisco until it was acquired in 2017 by ServiceNow.

2010 — 2011Ogilvy & MatherSenior Creative, Digital Team

2010 — 2011

São Paulo, Brazil

As UX/UI Leader I lead a 5-10 UX designers team and championed user experience as a strategy to leveraging campaign results and improving brand engagement for clients such as Unilever (Tang, Dove, Hellmann's), Motorola, LG, IBM, Dupont, JAC Motors.

Ogilvy & Mather is one of the largest marketing communications network in the world, and has been helping to transform brands globally for over 60 years. > www.ogilvy.com

Education

UCSD - University of California San Diego

Business Management Certificate Program

ESDI - Universidade do Estado do Rio de Janeiro

Bachelor's Degree

Pontifícia Universidade Católica, Rio de Janeiro

Experience+

Education

Business Management Certificate Program

Bachelor's Degree

Extensive studies