• Led end-to-end design of Adopt AI’s agentic Copilot platform across both customer console and end-user experiences

• Owned core system surfaces including Tools, Actions, Agents, Data, and integration setup flows such as API ingest, SDK setup, and deployment

• Designed workflows, UI systems, and interaction patterns enabling AI-driven actions, orchestration, and natural language interactions

• Translated ambiguous customer needs and technical constraints into clear product decisions balancing automation, control, and usability

• Partnered closely with CEO, CTO, ML, and engineering to define product direction and ship 0–1 experiences

• Ran discovery with design partners to identify pain points and inform high-impact product strategy

• Led product design engagements for early-stage startups and regulated fintech platforms

• Focused on complex workflows, system design, and early product definition under tight constraints

• Worked directly with founders and executives to shape product direction from concept through launch

• First design hire for a healthcare SaaS platform managing prior authorization, benefit verification, and enrollment workflows

• Designed complex, state-heavy, multi-role workflows in a regulated environment to reduce operational risk and administrative burden

• Led discovery, prototyping, and usability testing to simplify decision paths, information hierarchy, and system status clarity

• Designed 0–1 product solutions with a product-led growth mindset

• Built a Chrome extension to extend core workflows and improve day-to-day user efficiency

• Founding Staff Product Designer for the company’s flagship AI product, leading design from 0–1

• Conducted user research on a novel business model involving multiple user types and workflows

• Built the company’s first design system and established scalable interaction patterns

• Defined voice and chat conversational UX patterns and guidelines

• Designed AI-driven suggestion interfaces to support learning and scale with LLM training

• Led product design for a B2B fintech platform focused on customer engagement and personalization

• Partnered cross-functionally with product and engineering during a period of platform growth

• Contributed to evolving design culture and collaboration practices