# Edward C.

> Founding Staff Product Designer @ Adopt AI | Agentic UX | Designing AI-Native Products

Location: United States, United States
Profile: https://flows.cv/edwardc1

I’m a Staff-level product designer focused on AI-native and agentic products, with experience designing complex systems across enterprise SaaS, fintech, and healthcare.

Over the past several years, I’ve led 0–1 and scale design work on AI-powered platforms, including agentic copilots, workflow-heavy internal tools, and regulated products. My work centers on systems design, human-in-the-loop interactions, and making advanced technical capabilities usable, safe, and trustworthy.

I’ve often been the first or early design hire, taking ownership of product direction, establishing design practices, and raising the quality bar as teams and products scale.

## Work Experience
### Founding Staff Product Designer @ Adopt AI
Jan 2024 – Present | San Francisco Bay Area
• Led end-to-end design of Adopt AI’s agentic Copilot platform across both customer console and end-user experiences
• Owned core system surfaces including Tools, Actions, Agents, Data, and integration setup flows such as API ingest, SDK setup, and deployment
• Designed workflows, UI systems, and interaction patterns enabling AI-driven actions, orchestration, and natural language interactions
• Translated ambiguous customer needs and technical constraints into clear product decisions balancing automation, control, and usability
• Partnered closely with CEO, CTO, ML, and engineering to define product direction and ship 0–1 experiences
• Ran discovery with design partners to identify pain points and inform high-impact product strategy

### Founder & Product Designer @ SomeDesign Inc.
Jan 2015 – Present
• Led product design engagements for early-stage startups and regulated fintech platforms
• Focused on complex workflows, system design, and early product definition under tight constraints
• Worked directly with founders and executives to shape product direction from concept through launch

### Staff Product Designer @ SamaCare
Jan 2022 – Jan 2024 | San Francisco Bay Area
• First design hire for a healthcare SaaS platform managing prior authorization, benefit verification, and enrollment workflows
• Designed complex, state-heavy, multi-role workflows in a regulated environment to reduce operational risk and administrative burden
• Led discovery, prototyping, and usability testing to simplify decision paths, information hierarchy, and system status clarity
• Designed 0–1 product solutions with a product-led growth mindset
• Built a Chrome extension to extend core workflows and improve day-to-day user efficiency

### Staff Product Designer, AI @ kea
Jan 2021 – Jan 2022 | San Francisco Bay Area
• Founding Staff Product Designer for the company’s flagship AI product, leading design from 0–1
• Conducted user research on a novel business model involving multiple user types and workflows
• Built the company’s first design system and established scalable interaction patterns
• Defined voice and chat conversational UX patterns and guidelines
• Designed AI-driven suggestion interfaces to support learning and scale with LLM training

### Product Design Manager @ Flybits
Jan 2020 – Jan 2021 | Toronto, Ontario, Canada
• Led product design for a B2B fintech platform focused on customer engagement and personalization
• Partnered cross-functionally with product and engineering during a period of platform growth
• Contributed to evolving design culture and collaboration practices

### UX Manager, Principal Product Designer @ SS&C Technologies
Jan 2017 – Jan 2020 | Toronto, Canada Area
• Worked as the first product designer at Tier1 Financial Solutions prior to its acquisition by SS&C
• Led design for Tier1’s core portfolio management and trading platforms used by institutional financial services teams
• Designed complex, state-heavy workflows across desktop and mobile while balancing regulatory constraints, data density, and usability
• Established foundational design practices, team norms, and review culture as the organization scaled
• Contributed to product quality and design maturity that supported Tier1’s readiness for acquisition

### Digital Designer, Team Lead @ Toronto Star
Jan 2015 – Jan 2016 | Toronto, Ontario, Canada
• First designer hired for the $40M-invested Star Touch iPad app project
• Designed and built reusable templates to improve reader experience and editorial workflows
• Collaborated with UX research partners on human interaction behaviors, including eye-tracking studies

### Product Designer @ Early Product & Client Works
Jan 2010 – Jan 2016
• Worked across product, platform, and early-stage product design in finance, healthcare, media, consumer, and entertainment contexts
• Designed and shipped institutional and consumer-facing products under tight timelines and operational constraints
• Early roles included full-time design specialist work at BMO Capital Markets and UX agency engagements supporting complex client needs
• Selected client and brand work included Disney Pixar, Walmart, Raptors x Tangerine, and early-stage fintech and healthcare startups


## Education
### Master in UX Design
Maryland Institute College of Art

### Interaction Design
UC San Diego

### Bachelor in Design
OCAD University


## Contact & Social
- LinkedIn: https://linkedin.com/in/edwardchu1

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Source: https://flows.cv/edwardc1
JSON Resume: https://flows.cv/edwardc1/resume.json
Last updated: 2026-04-13