# Edwin D. > Lead Product Designer at ClickUp Location: San Francisco Bay Area, United States Profile: https://flows.cv/edwind I’m a Product Designer with 15+ years of experience in Enterprise B2B SaaS (B2B2B and B2C), passionate about designing for both users and the teams building products. I’ve led design teams and launched products from day one, scaling from 0 to 100. Whether in a startup or a large company, my goal is always to simplify and improve lives. I see new technologies as tools to bring user intent to life and thrive in both in-office and remote environments. On the side, I teach junior designers the business side of product development through hands-on app design and engineer hand-offs. I also write and create small projects while learning new tools and technology. ## Work Experience ### Lead Product Designer @ ClickUp Jan 2025 – Present | San Francisco Bay Area ### Principal Product Designer @ Galileo Jan 2025 – Jan 2025 | San Francisco Bay Area Enhanced Design System: Contributed to the expansion of Galileo’s design system to support faster iteration and visual consistency across emerging tools. Led AI Agent Observability and Reliability design: Designed multiple interfaces for visualizing agent sessions and multi-agent traces (MAS), enabling users to identify bottlenecks, debug behavior, and improve system performance. Designed Insight Engine for Agent Sessions/Traces: Created a system for surfacing actionable insights from AI conversations, helping users improve prompt strategies, detect errors, and optimize task success. ### Principal Product Designer @ Courier Jan 2023 – Jan 2025 | San Francisco Bay Area I returned at the request of the CEO to steer the vision of the company and improve the product as it had accrued too much tech debt, lost its vision, and the team needed to be more efficient. The goal was to set the company on a healthy path. Optimized Product Development: Introduced new processes using Linear and other tools to improve flexibility and accountability. Led Design System Overhaul: Designed and implemented Heron, a new design system, converting the entire app in six months. Used a card-tagging system and dark mode for tracking untouched elements, improving app performance by 75%. Redesigned Automations Visual Workflow Builder: Led a three-month rebuild, doubling usage invocations within a month. Improved usability and accessibility, driving a 200% increase in usage. Built Debugger for Automations Visual Workflow Builder: Designed a debugging tool to help users test workflows before production. Integrated with a planned logging experience. Designed Billing & Pricing: Created a new billing dashboard and collaborated closely on pricing strategy. Led Website Rebrand: Designed, coded, and produced all content and assets for the rebranded website in four weeks, including login pages. Developed Analytics Dashboards: Designed analytics for all assets, including templates and automations. Designed AI-Powered Template Designer: Built a no-code template designer enabling users to create content with schema and variables, integrating AI for enhanced flexibility and automation. Redesigned Developer Docs with AI Integration: Overhauled Courier’s developer documentation, incorporating AI to streamline search, improve discoverability, and provide contextual code suggestions. ### Senior Product Designer @ Meta Jan 2020 – Jan 2022 | San Francisco Bay Area Joined Meta to design at scale, working with massive data and a global user base. Collaborated across Meta’s family of apps: Messenger, Facebook, Instagram, and WhatsApp. All while navigating cross-functional partnerships with security, accessibility, and other key teams. Designed for Scale: Joined to work with massive, scalable data and a global user base, collaborating across multiple teams, including security, accessibility, Messenger, Facebook, Instagram, and WhatsApp. Led Cross-Functional Initiatives: Spearheaded design efforts for video and audio calling in Messenger and Instagram, optimizing in-call experiences and streamlining group interactions for billions of users. Enhanced Accessibility: Designed and launched Color Vision Deficiency (CVD) mode for Messenger, leading to a patented innovation and laying the foundation for broader accessibility improvements across Meta’s apps. Improved Design Systems & Mentorship: Mentored junior designers in Figma and Meta’s design systems (MDS, FDS, IGDS), refining components for better scalability and flexibility. ### Co-Founder - Principal Product Designer @ Courier – Super Powered Notifications Jan 2019 – Jan 2020 | San Francisco Bay Area Courier is a notification infrastructure platform, born from our frustration of rebuilding the same systems at every company we worked at. Built No-Code Notification Designer: Led the design and development of a tool that allows users to create and route notifications across email, SMS, inbox, and push. Cross-Functionally: Worked closely with engineering, providing visuals, prototypes, and assets to streamline development in a fast-moving startup environment. Designed Company Branding: Created Courier’s brand logo and visual identity. Drove Early Growth & Fundraising: Played a key role in YC19, helped secure early customers by engaging with their engineering teams, and contributed to raising over $12 million. Pioneered Notification Infrastructure: Established a new category by creating a dedicated platform for notification infrastructure, filling a gap that previously required custom in-house solutions. ### Senior Lead Designer @ Winmore Jan 2013 – Jan 2019 | San Francisco Bay Area Winmore is a supply chain, logistics, and tender management app. We designed a tool to help large companies like DHL map their processes, communicate with each other, and track workflows through deep analytics. • Played a key role in designing a scalable SaaS platform for the Logistics and Transportation industry, empowering tens of thousands of users at companies like DHL to collaborate through structured workflows. DHL’s implementation facilitated over $20 billion in business operations. • Conceptualized and developed the Unum Design System, ensuring scalability for enterprise users. It utilized a custom record system that mapped to a customer's data structure. • Collaborated with executives and clients worldwide to align buyer and user needs. Actively engaged with top clients like DHL and Conagra through on-site visits, contributing to sales efforts and gathering user requirements. Later, I consulted with Conagra to improve their internal software design foundations. • Led the design of the platform's security and enterprise-sharing solutions for platform admins. Worked daily on all designs, prototypes, icons, illustrations, etc. I love designing and doing the work. ### Senior UI / UX Designer @ Eloqua Jan 2011 – Jan 2013 | Vienna, Virginia • Managed usability and design of Eloqua10. • Designed and led features for Inbox, Segmentation, Exec Analytics, and Campaign Manager projects. Learned a lot about data.. • Created new concepts and ideas weekly. Beyond fast paced. Loved it. • Collaborated with project managers to implement and improve features. • Participated in JAD sessions and interacted with R&D for project requirements. • Produced sketches, wireframes, prototypes, and hi-res mockups, bla bla, the usual. ### Lead Web / UI / UX Designer @ Timberlake Membership Software Jan 2010 – Jan 2012 | Fairfax Va • Led rebrand at Timberlake, targeting SMB market. • Revamped UI and messaging, achieving a successful acquisition. • Created a new Design System and dozens of templates. • Automated client implementation process, reducing time from 4 week to 1 day. • Collaborated with developers on innovative concepts. • Handled daily client tickets and troubleshooting. Always something to create or fix. • Gained experience in all aspects of a small company. ## Contact & Social - LinkedIn: https://linkedin.com/in/edwinjoeldelgado --- Source: https://flows.cv/edwind JSON Resume: https://flows.cv/edwind/resume.json Last updated: 2026-04-13