Intuitive, a global leader in robotic-assisted surgery & minimally invasive care, provides cutting-edge surgical robots & related services to improve patient outcomes.

• Reduced account management workload by a projected 70% through a 0-to-1 UX for self-service, integrating from 8 product roadmaps. Orchestrated the synthesis of requirements, prototypes, and the elevation of functionality across the disparate product lines.

• Spearheaded UX improvements by collaborating with 20+ UX, product, engineering, & customer support stakeholders, driving product consistency & introducing visualization tools for better insights & ongoing design iteration.

• Developed interactive prototypes & led user research (19 users), identified design opportunities in Mural for transparency, and refined prototypes and provided release recommendations for MVP & beyond in Figma.

Expertise And Tools: Figma | Mural | Miro | user experience design | UX design | interaction design | mockups | prototypes | wireframes | user journeys | task flows | interviewing | heuristic analysis | user centered design | usage centered design | task flows | scenarios | storyboards | design patterns | user experience specifications | design pattern library | design systems | requirements gathering | requirements management | MVP planning | release scope management | consensus building | stakeholder interviews | internal research | UX research design | UX research data analysis | web applications | enterprise UX | B2B | SaaS

The largest global data center and colocation provider, Equinix offers critical infrastructure worldwide for enterprise networks and cloud computing.

• Reduced port activation time by 98% (from 45 days to 24 hours) by transforming customer conversations into a comprehensive web ordering process.

• Increased monthly sales by 73% and revenue by 87% to $21.7M by incorporating 3 other port types into the unified ordering process.

• Demonstrated strategic & revenue benefits of forging a product suite from 4 siloed products. Used 2 design systems–reconciling & extending them (with 20+ components)--& collaborated to lay foundation for more product consolidation.

• Increased UX writers’ capacity by 40% by streamlining practices for marking areas & readiness for writing across UX teams & design tools.

• Championed design consistency across 9+ products by establishing a weekly UX forum for 4–21+ cross-functional stakeholders, fostering ongoing education, working sessions, critiques, & knowledge sharing.

• Planned & executed UX for 80+ innovative features in 5 years: 2 as Cloud Exchange’s chief designer, 3 cross-training on other products.

Expertise And Tools: Sketch | Balsamiq Mockups | InVision | Proto.io | Invision Studio | Zeplin | Adobe XD | Figma | Miro | user experience design | UX design | interaction design | mockups | prototypes | wireframes | user journeys | task flows | interviewing | heuristic analysis | user centered design | usage centered design | user experience specifications | design pattern library | design systems | web applications | enterprise UX | B2B | ecommerce | SaaS | Agile | scrum | user stories | backlog management | defining requirements | flow analysis | flow diagrams

1099 & other consulting. Largest client, Juniper. returning there after having been an employee, Juniper is a global leader in the networking industry, providing routers, switches, management software, security products, & software-defined networking technology.

• Led a 4-week international pilot study to measure the usability impact of Juniper’s Customer Support Center redesign. [Juniper]

Expertise And Tools: user experience design | UX design | interaction design | UI design | mockups | wireframe | prototypes | interviewing | heuristic analysis | user centered design | usage centered design | task flows | scenarios | storyboards | design patterns | create design system | manage design system | web applications | user research | UX research | usability testing | consumer UX | B2C | enterprise UX | B2B | ecommerce | SaaS | Balsamiq Mockups | HTML | CSS | Dreamweaver | Photoshop | functional specifications | user research | usability | user research | Agile | user stories

Axway provides software to securely manage, integrate, & move data across today's complex mix of technology environments.

• Led the strategic development of personas, crafted innovative UX patterns, and expanded product functionality by shaping the blueprint for a groundbreaking new mobile product.

• Designed prototype features for apps and multi-device ecosystems. Tracking industry trends: web, wearables, mobile design, responsive design, networked devices.

Expertise And Tools: user experience design | UX design | interaction design | UI design | mockups | wireframe | prototypes | persona development | interviewing | heuristic analysis | user centered design | usage centered design | task flows | scenarios | storyboards | design patterns | Balsamiq | HTML | CSS | Dreamweaver | Photoshop | Axure | web applications | enterprise UX | B2B | SaaS | mobile UX | Agile | scrum | user stories | backlog management

Juniper is a global leader in the networking industry, providing routers, switches, management software, security products, & software-defined networking technology.

• Increased internal web app availability by 700% and reduced cognitive load and task times by adding user research to improve requirements and design.

• Increased revenue & improved feature management by designing a B2B web app for 2 products & growing it over 7 years into a key channel with 18 products.

• Ensured a cohesive & unified digital ecosystem by orchestrating rebranding & redesign efforts across web applications & sites over 4 rebrands.

Expertise And Tools: user experience design | UX design | interaction design | UI design | mockups | wireframe | prototypes | interviewing | heuristic analysis | user centered design | usage centered design | task flows | scenarios | storyboards | design patterns | create design system | manage design system | web applications | enterprise UX | B2B | ecommerce | SaaS | HTML | CSS | Dreamweaver | Photoshop | functional specifications | user research | usability | user research | Agile | user stories