# Eiichi Kitagawa

> Test Engineer | Cloud-Native Automation | Python & Jenkins at Mirantis (formally Docker Enterprise)

Location: San Francisco, California, United States
Profile: https://flows.cv/eiichi

Working on automated system test suites and occasional manual exploratory tests for MCR, MKE, and MSR. I enjoy developing Python-based test suites and maintaining supporting systems like Jenkins and Terraform. With extensive experience as an escalation support engineer, I provide customer-oriented feedback and stay focused under high-pressure situations.

I joined Docker in 2017, during the early phase of the container revolution. Since then, I’ve witnessed the transition from Docker compose → Swarn → Kubernetes and now multi-cloud cluster management in Mirantis, gaining firsthand perspective on how container orchestration became the de facto standard.

## Work Experience
### Software Engineer @ Mirantis
Jan 2019 – Present | San Francisco Bay Area
Software quality engineer specializing in automated testing for 
- MCR (FIPS certified container engine)
- MKE (kubernetes clusters management)
- MSR (container and helm chart registry)
Build and maintain Python-based test suites on Jenkins
- Running automated tests including upgrade, CNCF conformance, and longevity (soak) tests.
- Perform manual exploratory testing when needed
- Troubleshoot Mirantis Launchpad (written in Go) to ensure smooth test runs
Maintain other internal assets like Terraform config, container images, public cloud contents, and various OSS projects.

### Software Engineer - Systems Testing @ Docker, Inc
Jan 2019 – Jan 2019 | San Francisco Bay Area
Working at Systems Testing team, responsible for:
   - Systems test for monthly patch releases (Cluster with 100 nodes usually)
   - Working on automated systems test (written in Python)
   - Testing UCP (Universal Control Plane) and DTR (Docker Trusted Registry)
   - SME for Microsoft related technologies (LDAP integration, Linux and Windows hybrid container cluster)

### Technical Support Engineer @ Docker, Inc
Jan 2017 – Jan 2019 | San Francisco Bay Area
Joined as the very first Windows container support engineer.  
- supporting Docker Enterprise Edition (both Linux and Windows versions)
- leading collaboration between Docker and Microsoft support partnership
- co-speaker at dockercon 2018 on a troubleshooting session

### Technical Support Engineer - Adobe Analytics Data Workbench (Insight) @ Adobe
Jan 2012 – Jan 2017 | San Francisco Bay Area
●	Provide technical support for multi‐channel analytics application Adobe Data Workbench
●	Administrate high end analytics cloud services Adobe Analytics Premium
●	User community engagements through technical articles

### Senior Product Specialist - LiveCycle @ Adobe
Jan 2011 – Jan 2012
Lead group of Information Assurance Specialists worldwide.
 ● Assist strategic accounts with extra challenging issues
 ● Train the rest of the team on newly discovered issues
 ● Facilitate enhancement discussions with strategic customers and development teams

### Technical Account Manager @ Adobe
Jan 2010 – Jan 2011
Provided named accounts with additional support such as:
    ● Building POC components for secure design review system for a major auto manufacturer
    ● Deployment assistance for protected ebill system for a large cellphone carrier 
    ● Building POC interactive forms for a regional financial institute

### Information Assurance Specialist @ Adobe
Jan 2008 – Jan 2010
● Escalation point for DRM and Digital Signature components.
 ● Tackled only hard issues escalated from support teams worldwide
 ● Train support engineers and mentor new teammate
*relocated to Headquarter in San Jose, CA

### Japan Escalation Consultant @ Adobe
Jan 2007 – Jan 2008
●	Assisted deployment of the secured document system for a Japanese conglomerate with 350,000 users (jump from the previous record of 2,300 users)
●	Worked closely with Canadian technical marketing team to incorporate the lessons learned from Japanese deals into future releases
●	Provided night time support for Japanese customers

### Enterprise Support Engineer @ Adobe
Jan 2004 – Jan 2007
●	Regional tier 2 support engineer for LiveCycle Policy Server and legacy form products 
●	Subject matter expert support for other teams such as presenting at events, pre-sales discussions with customers, and internal training

### Technical Support Engineer @ PTC Japan
Jan 2003 – Jan 2004
●	Supported PLM (Product Lifecycle Management) product as well as CAD data conversion software
●	Served as internal auditor for ISO9001 for technical support quality assurance


## Education
### MS in Computer Science
James Madison University

### BS in Computer Science
Francis Marion University


## Contact & Social
- LinkedIn: https://linkedin.com/in/eiichikitagawa

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Source: https://flows.cv/eiichi
JSON Resume: https://flows.cv/eiichi/resume.json
Last updated: 2026-04-11