# Elaine Lu

> Product Designer | Climate tech, e-commerce

Location: San Francisco, California, United States
Profile: https://flows.cv/elainelu1

I am a Product Designer with 5 years of experience in the digital product space and a Master’s degree in HCI, passionate about pushing pixels and leveraging experience for users. My work spans B2B SaaS and B2C experiences across climate tech, e-commerce, and entertainment.

Open to exciting new opportunities—feel free to reach out!

## Work Experience
### Senior UX/UI Designer @ Sales-Hub
Jan 2025 – Present | United States
✦ Enhanced e-commerce UX and visuals across government and telecom accounts, boosting sales conversions.
✦ Designed a data-driven dashboard for an AI customer service agent, enhancing usability for clients and the internal team.

### Founding Product Designer @ Stealth Startup
Jan 2025 – Jan 2025
✦ Worked with CEO to revamp a customer-facing sports betting website, driving user engagement and conversion rates.
✦ Spearheaded interaction design and built responsive layouts and scalable design systems for desktop and mobile.

### Product Designer @ Center for Active Design
Jan 2024 – Jan 2025 | New York, United States
✦ Shipped 10+ features for a B2B compliance web product that drives revenue, user satisfaction, and work efficiency.
✦ Led end-to-end process from user research to implementation with the cross-functional team(Research, PM, Engineer) in the Scrum method, delivering solutions for both internal and external stakeholders.
✦ Maintained and scaled design systems with WCAG accessibility standards, ensuring consistency, usability, and inclusivity.
✦ Task management / Payment / Client experience / Design systems / Dashboard

### Product Designer @ Keenly, Inc
Jan 2023 – Jan 2024 | San Francisco, California, United States
✦ Worked with founders at a fast-paced startup to enhance a B2B enterprise platform streamlining ESG reporting workflows.
✦ Designed new reporting and regulatory modules, improving user satisfaction and elevating the overall product experience.

### UX/UI Designer @ Enso Village
Jan 2023 – Jan 2023 | California, United States
✦ Develop an end-to-end digital product from qualitative research to product adoption, providing a personalized library experience for senior users.
✦ Conduct usability testing, refine user flows and interfaces for seamless interactions and enhanced accessibility.

### User Experience Designer @ Shopee
Jan 2020 – Jan 2022 | Taipei, Taipei City, Taiwan
- Design the onboarding and learning experience for 25,000+ sellers, the engagement rate increased by 35%.
- Build the official website, interactive campaigns, and digital educational materials to provide clear instructions, which helped the member retention rate increase by 20%.
- Manage B2B business partnerships and provide global market insights for sellers.

### Strategy Lead @ Viral Access
Jan 2020 – Jan 2020 | Taipei, Taipei City, Taiwan
- Develop social media and influencer marketing strategies for the clients.
- Lead the creative team to generate proposals, visual content and copywriting for social media post content.

### Creative Assistant @ Viral Access
Jan 2018 – Jan 2020 | Taipei, Taipei City, Taiwan
✦ Develop social media and influencer marketing strategies for the clients.
✦ Design graphic materials for advertising and social media promotions.

### Senior Account Executive @ Leo Burnett
Jan 2017 – Jan 2018 | Taipei City, Taipei City, Taiwan
✦ Manage the project timelines, facilitate communication between clients and the creative team to create marketing materials, ensuring seamless alignment.
✦ Research competitors, customer behavior, and social media user patterns.
✦ Analyze the overall performance of the campaigns and provide key insights.


## Education
### Master's degree in Human Computer Interaction Design
California College of the Arts

### Bachelor's degree in Creative Design
National Yunlin University of Science and Technology


## Contact & Social
- LinkedIn: https://linkedin.com/in/yichialu
- Portfolio: https://elainelu.framer.website/

---
Source: https://flows.cv/elainelu1
JSON Resume: https://flows.cv/elainelu1/resume.json
Last updated: 2026-04-13