• Built Instagram Direct messaging integration with Shopify Inbox as part of a 3-person team, supporting over 80,000 merchant Instagram shops

• Worked cross functionally with front-end, mobile, data, and Meta teams to ensure accurate and timely deliverables, while tracking app usage and potential improvements

• Handled webhooks for text, image, video, story mentions, story replies, inline replies, FAQs

• Designed DataDog and Grafana dashboards to monitor the health of our apps and integrations; used by a group of 40+ team members

• Setup PagerDuty alerts connected to DataDog and Grafana monitors; used by on-call rotation of 20+ engineers

• Developed redaction and purging logic for GDPR compliance

• Led preparations and gamedays for BFCM. Ran load tests for service stability

• Tackled tech debt issues across over 5 repos, ensuring the security and stability of our services

• Used the Facebook Graph API to create Facebook Messenger integration with Shopify Inbox as part of a 2-person team, supporting over 100,000 Facebook pages for merchant ecommerce stores

• Contributed to first automated messaging project for order lookup, using Shopify’s GraphQL API

• Parsed webhooks, type-checking, and formatting for message delivery from Facebook Messenger

• Utilized Facebook templates for a better user experience for merchants

• Handled webhooks for text, image, video, story mentions, story replies, inline replies, FAQs, product shares, discounts, and instant answers

• Coordinated with Design, UX, and Product teams for alignment on development and product goals

• Led preparations and gamedays for BFCM; Ran load tests for service stability

• Refactored a complex, multi-use "status" database column into 3 distinct, single-use columns, improving clarity and accuracy in status usage

• Updated front-end React components to display correct status banners for merchant admin page

• Developed with Apple API for messaging capabilities with Apple Business Chat

• Coded within our in-house built chat widget, Shopify Chat, using webhooks and event tracking

• Learned Object Oriented Design and Development in Ruby on Rails

• Utilized tools such as Sidekiq, Bugsnag, Datadog, Splunk, FactoryBot

• Worked with React, Typescript, and GraphQL

• Wrote comprehensive RSpec Tests

• Reviewed and Signed Off on 9 iCIMS-Workday Integrations Designs

• Tested and Implemented 9 Integrations between ATS and HRIS

• Wrote and Executed QA Plan for Workday Onboarding

• iCIMS Onboard User Admin Lead

• Built iCIMS Reports and Custom Fields for Efficiency Gains within Recruit and Onboard

• Partnered with Compensation Team on Publishing New Incentive Programs

• Upkeep of iCIMS Job Templates in alignment with Compensation, Legal, and HR

• Employee Talent Referral Program Partner