# Elham Koukabi > UX & Product Design Specialist | User Experience Architect | Enterprise Platforms & AI | Human Experience Designer | Linguist Location: San Francisco, California, United States Profile: https://flows.cv/elham I'm a multidisciplinary UX and Product Designer with a passion for crafting intuitive, user-centered digital experiences. With a strong foundation in information architecture, user research, and cross-functional collaboration, I specialize in transforming complex systems into accessible, efficient, and engaging solutions. Highlights of my work include leading a full SharePoint intranet redesign for Daikin Applied Americas, improving information architecture and engagement for thousands of employees, and streamlining workflows for internal tools at Medtronic and JPMorgan Chase. Prior to UX and Product, I worked as a project manager, video producer, adjunct professor, localizer and lexicographer, which sharpened my ability to design for diverse audiences and navigate the nuances of language and culture. I’m passionate about AI and human experience design—particularly how language models and emerging technologies can create products that feel intelligent, inclusive, and deeply human. My goal is to merge design craft with strategic thinking to build solutions that work at scale and empower people. Outside of design, I enjoy mentoring teams, building collaboration across disciplines, and continuously exploring how technology can improve human lives. I’m building on my UX background by studying Human Experience Design with Odyssey Works and plan to do more work in this area moving forward as I continue to grow my expertise. ## Work Experience ### Senior User Experience Designer and Producer @ Insulet Corporation Jan 2025 – Present | United States Contributing to UX best practices for diabetes management products, supporting the development of design frameworks, trouble shooting and helping improve mobile experiences through localization and global expansion efforts. ### Lead UX/UT and Product Designer @ Daikin Applied Americas Jan 2025 – Jan 2025 Led UX and product design initiatives for IT SharePoint sites, streamlining navigation and enhancing information architecture to deliver a more intuitive and consistent user experience across departments. - Conducted user testing to validate design decisions and uncover usability issues - Integrated generative AI tools to enhance content creation and accelerate design processes - Utilized Figma to create high-fidelity prototypes and streamline cross-functional collaboration ### Principal User Experience Designer @ Medtronic Jan 2023 – Jan 2024 | California, United States In my previous role at Medtronic, I was responsible for designing and developing a responsive software solution for healthcare providers, clinical staff in the Diabetes Department, and facilities nationwide. I collaborated closely with internal stakeholders, business partners, and external development teams to integrate an employee lookup functionality into the Salesforce CRM. Leveraging data gathered from industry experts, we applied best practices and established standards to deliver a high-impact, multi-billion-dollar digital product. Improved the Diabetes Design System by implementing reusable components and scalable design patterns. - Led user research and testing to optimize navigation and Information Architecture based on data-driven insights. - Leveraged Figma and FigJam for rapid prototyping, collaborative ideation, and stakeholder alignment; integrated AI-powered tools to streamline design workflows and enhance user research analysis. ### Creative Art Director @ JPMorgan Chase & Co. Jan 2021 – Jan 2023 Consulted on end-to-end UX and design initiatives—ranging from omni-channel marketing campaigns to mobile and desktop product experiences - Worked on multiple design and motion projects. - Developed a wide variety of omni-channel marketing and advertising campaigns across multiple LOBs. - Responsible for development of Mobile and Desktop experiences and digital products and services for Auto, Home Lending, Business Banking projects - Advocated for UX best practices to improve UX design workflow processes, created responsive UI/UX wireframes, high- fidelity designs and systems for Chase Master Brand- • Consulting on design projects from conception to execution, leading to improved project efficiency and client satisfaction - Collaborated with product and brand managers to define and prioritize product features based on user needs and business goals, resulting in a streamlined and user-friendly product roadmap. ### Senior User Experience Designer @ JPMorgan Chase & Co. Jan 2019 – Jan 2021 | San Francisco Bay Area - Led the redesign of the mobile and desktop email modules, resulting in a 30% increase in user engagement. - Collaborated with cross-functional teams to develop and launch new features for multiple digital products, which received positive user feedback and contributed to a 15% increase in monthly active users. - Received multiple recognition for outstanding UX design work, such as awards and positive feedback from stakeholders. ### UX/UI Designer | UX Researcher | Video Producer @ JPMorgan Chase & Co. Jan 2018 – Jan 2019 | San Francisco Bay Area Tools: Sketch, InVision, Figma, Balsamiq, OmniGraffle, Axure RP, Photoshop, Illustrator, InDesign, Marvel, Craft, Keynote. ### UX/UI Designer @ Harvesting Jan 2017 – Jan 2018 | San Francisco Bay Area - Created a Farmland Monitoring Dashboard for bankers, resulting in real-time tracking and improved operational efficiency. - Produced assets for iOS and Android app, to ensure consistent and cohesive user experience across different devices - Designed and implemented a user-centered interface for Harvesting mobile application, resulting in a 20% increase in bankers’ engagement and a 15% decrease in farmers errors. ### UX/UI Designer @ Freelance UX Designer Jan 2017 – Jan 2018 Projects: - Designing a responsive web app for students and educators. (In Progress) - Redesigning a Dental office's website. (In Progress) - Collaborating with other UX/UI designers to produce an end-to-end experience. (In Progress) - Designed the landing page of a responsive web app for an online juice shop.(Delivered) - Conducted market/competitor and user research for multiple projects. (Delivered) Description of duties: I was freelancing with other UX/UI and visual designers on multiple projects. I created Information Architecture, ran card sorting sessions, conducted user and competitors research, participated in persona creation for multiple products. ### Adjunct Professor / ESL Instructor / Instructional Specialist @ Cerritos College Jan 2015 – Jan 2018 | Norwalk - Developed lesson plans within an established course framework - Participated in curriculum development, textbook adoption process and the development of local assessments as assigned. - Assisted teachers and principals in designing programs to meet the needs of all students - Served as a resource for all tutors, and ESL students - Evaluated college level students’ class activities and participations contributed and deliver lecture to students for the purpose of acting in a professional manner and improving confidence, skills, and knowledge in English - Taught English Grammar, Reading, and Writing skills to Language learners -Designed interactive class activities focused on conversation and vocabulary building -Assisted students with the pronunciation and auditory recognition of Farsi language ### ESL Specialist, Reading and Writing Tutor @ Cerritos College Jan 2013 – Jan 2015 | Cerritos College Introduce and explain different academic essay formats Assist students generate, organize, revise, and improve their writing. MLA-APA format ### Lexicographer @ Bridge Publications, Inc. Jan 2016 – Jan 2016 | Greater Los Angeles Area Helped plan the content of dictionaries designed for ESL users. simplified and revised the definitions for different levels of ESL students. ### English Instructor_ EPITECH Program @ California State University, Long Beach Jan 2015 – Jan 2016 | Long Beach ### Reading-Writing-Vocabulary Instructor @ California State University, Long Beach Jan 2015 – Jan 2015 | Long Beach Teach Reading and Writing in content areas Provide effective vocabulary instruction Assign Ss to write and re-write essays, reports, and paragraphs ### Localizer - Customer tech support @ Flipagram (now TikTok) Jan 2015 – Jan 2016 | Greater Los Angeles Area Reviewed and reported mobile app frictions Translated the app into Farsi on multiple platforms ### ESL Tutor @ LA Tutors 123 Jan 2015 – Jan 2015 | Greater Los Angeles Area Designed experiential, learner-centered lessons Held one-on-one English sessions Provided instruction to students with language dysfluency Helped language learners with English Grammar, Writing, Reading and Communication skills ### On-Call Interpreter @ Carmazzi Global Solutions Jan 2014 – Jan 2015 Initiate translation, localization, and transfer cross-cultural differences between the source language (English) and the target Language( Farsi, Persian) Analyze the message and convey its meaning to clients ### Research Assistant @ California State University-Long Beach Jan 2014 – Jan 2015 ## Education ### Human Experience Design Odyssey Works ### Visual Design General Assembly ### Certificate in Introduction to User Experience Design Georgia Institute of Technology ### Certified UX Designer in User Experience Design CareerFoundry ### Certified UI Designer in User Interface Design CareerFoundry ### Master's degree in Linguistics California State University, Long Beach ### Bachelor's degree in Language Interpretation and Translation Azad University (IAU) ## Contact & Social - LinkedIn: https://linkedin.com/in/elhamko --- Source: https://flows.cv/elham JSON Resume: https://flows.cv/elham/resume.json Last updated: 2026-04-13