I have 3+ years of software engineering experience, strong technical skills, and thrive working in a team. I graduated Magna Cum Laude from Tufts University with a degree in Computer Science. To start my career, I worked at Fidelity Investments for 3 years in Enterprise Technology.
Contributed to Fidelity’s Enterprise Technology CCaaS by supporting and enhancing Genesys WFM, a vendor app that enables contact center managers to better manage their workforce
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Developed a Java batch application that notifies customer service associates of schedule and time off request updates through Microsoft Teams to improve communication of over 15,000 Fidelity employees
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Built a Microsoft Power App with Dataverse to allow 15,000 employees and 10 business units to manage their own notification preferences
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Integrated AWS DynamoDB to improve resiliency and decrease batch and notification data loss by 5%
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Designed a queueing system proof of concept with AWS SQS and AWS Lambda that decouples and scales the batch application to send 1000 more notifications hourly
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Responsible for production changes in Genesys Administrator to minimize Genesys WFM stability issues for over 20,000 Fidelity associates
Implemented a table component for a web application in Angular that compares investment account data from legacy platforms to highlight inconsistencies to several internal investment teams
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Improved the organization of a scheduling mobile application using React Native and developed a corresponding middle-tier API in Java to pull real-time schedule data using a Genesys SOAP API for thousands of Fidelity employees
Educated the next generation of programmers by teaching private and semi-private online courses in Python and Javascript to students (ages 11-18)
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Led 6-8 sessions weekly with regular students, selected to substitute classes for multiple weeks, and promoted for being committed, highly flexible, and engaging
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Maintained class structure, presented new topics and concepts over multiple languages, and debugged students’ code and projects for over a year
Collaborated with Fidelity’s Managed Solutions Tribe to integrate functions of M3/Fee and Billing into AdviceHub, a web application based in Angular/NodeJS that streamlines the process of associates meeting business need for managed account space
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Replaced and tested the logging framework for Gradual Investment in Typescript to minimize redundancy
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Modified the Transaction History table on the front-end in order to present the information dynamically
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Reworked error messaging within Fee & Billing to improve its consistency and user-friendliness
