– Led 0-to-1 development of AI platforms powering data infrastructure for enterprise customers including Uber, DoorDash, and Walmart

– Defined and launched a 0-to-1 AI workflow builder for enterprise automation. In one deployment with a leading food delivery marketplace, replacing a manual audit process with 40-80% accuracy with an AI agent achieving >95% accuracy and compressing a weeks-long feedback loop into a single workday

– Designed a human-in-the-loop evaluation system allowing non-technical users to upload SOPs and ground truth data, review agent reasoning, and iteratively refine prompts via a chat interface, reducing reliance on engineering for model tuning

– Built and launched a cross-channel conversational AI agent platform (voice, chat, Slack) supporting inbound and outbound interactions, with a multi-agent reasoning pipeline powered by Claude on Amazon Bedrock

– Developed deep technical fluency in the system architecture, including MCP-based tool orchestration, RAG pipelines, and multi-surface abstraction, contributing product-level input to key design decisions

Shipped features directly using Cursor and Claude Code across both platforms

– Provided fractional PM leadership for a pre-launch startup, guiding product from 0→1 through pilot

– Partnered with engineering and GTM on strategy, customer research, and roadmap for a user-centered B2B product

– Head of Product Management for Point-of-Sale (POS) product team for the dispensary retail experience, covering: the Register, Order Fulfillment, Inventory, Delivery, Hardware, and Cannabis Regulatory Compliance

– Led a diverse team of 9 direct reports (up to 6 concurrently). Strategically grew team from 2 to 6 PMs. Coached and advocated for team, achieving 4 promotions, including 1 to manager

– Navigated team through 2 layoffs and significant strategy changes, resulting in no regrettable attrition on the team

– Directed collaboration with co-founder/CPO on largest product release at company to date, Dutchie POS. Collaborated closely with Customer Success on product quality and launch plans, achieving a smooth rollout to 2500 customers in 18 months with minimal issues

– Formed a cross functional team (Supply Chain, Implementation, Sales, Support, R&D) and brought on 2 new senior PMs to pilot and launch a 0 to 1 custom Dutchie hardware suite

– Managed a year-long investment into a 0-1 next-gen POS intended to cannibalize the existing POS

– Launched a custom feature request system in Salesforce with Product Ops and Business Systems, resulting in quantifiable ARR impact data for PMs to use for an analytical, data-driven approach during product roadmap planning

MIT-founded automated fast-casual restaurant. Acquired by Sweetgreen September 2021. Sweetgreen IPO November 2021.

– First product hire. Led Product Management, Design, and Program Management across company

– Launched entire product portfolio of 6 new 0-to-1 software products over 18 months

– Implemented Agile Software methodologies and JIRA to coordinate work of 5 engineers and 1 QA

– Collaborated with CEO to define product vision/strategy and prioritize company roadmap while balancing the needs of Culinary, Marketing, Software Engineering, and Hardware

– Hired 2 UI/UX designers and 1 brand design firm for the launch of 3 new consumer-facing B2C retail products (kiosk, website, and mobile app)

– Sourced and managed 2 industrial designers to design the robotic kitchen

– Designed and built 3 internal products from scratch: POS, Robotic Kitchen Controller, Inventory Screen

– Owned and maintained Figma design files/style guides. Iterated on products based on user research

– Technology developed by the team was acquired by Sweetgreen and rolled out to 20+ stores, delivering 50% higher throughput, 7% margin increase, 10% higher tickets, and 45% lower employee turnover

All-in-one cloud-based restaurant software platform powering over 40,000 restaurants.

IPO September 2021 at $30B valuation.

– Defined product strategy and roadmap for the core product, including: the POS, Kitchen Display System (KDS), and hardware peripherals

– Released two 0-to-1 products (Kiosk and Caller ID). Articulated and developed new product capabilities for the existing customer experience, such sending a text message to the customer when their order is ready

– Re-architected, redesigned, and relaunched KDS module. Collaborated across Product Marketing, Sales Engineering, Services, and Tier 2 Support to enable product success across all customer touch points. Resulted in 3x increase in development velocity and 30% increase in module attach rate

– Led R&D app performance initiative, removing churn threats from 5 strategic mid-market accounts

– Main Product Manager in planning multi-year POS re-architecture project across 3 development teams

– Led R&D initiative addressing app performance issues for highest volume customers. Collaborated with Customer Success departments on customer communication and risk-mitigation planning

– Formed an internal product counsel across Sales, Design, and Engineering. Hosted collaborative design sprints, resulting in a 3-year KDS product strategy and prioritized roadmap

– Launched a Salesforce-based feature request system in collaboration with Business Systems, resulting in quantifiable request and ARR data for product team to leverage during product roadmap planning and prioritization

– Hired and managed one direct report