Design user experience to optimize and simplify interface and user flows.

Lead user experience audits and assessments and generate concrete recommendations to drive product maturity in alignment with business goals.

Perform UX research and product discovery into competitive and parallel markets.

Directly contributed to ongoing upward growth by focusing on adoption through intuitiveness and simplicity, retention through a responsive self-service approach, and upgrades through premium features and integrations.

Conducted user research, interviews, prototype testing, competitive and industry research and analysis to develop customer personas to define and support business requirements.

Collaborated across teams to finalize mock-ups, define product roadmap, identify future opportunities, and evaluate feature performance.

Project managed, defined feature requirements, wrote specifications, determined success metrics, prepared customer training resources.

Hired and onboarded designers and product managers and interns, monitored and evaluated colleagues, managed internal product training, documentation, and processes.

Defined holistic product vision and ensured proposals were feasible and addressed customer and business needs in collaboration with leadership, product, engineering teams.

Defined design system and visual aesthetic used across the entire product ecosystem.

Created wireframes, high-fidelity mock-ups, interactive prototypes, and pixel-perfect assets.

Championed design thinking, UX principles, and industry best-practices to streamline product management and engineering processes, using data-informed troubleshooting and problem solving.

Hired and trained product designers to support the Vault Product teams.

Advanced the design system and functionality of the platform user interface to serve all applications to be consistent, cohesive, intuitive, and exceed industry expectations.

Evolved and matured product team processes to align with SaaS industry best practices and agile development.

Evolved the early visual design of the product into a mature, intuitive, and elegant business platform.

Developed and implemented an intuitive design system component library, specifications, guidelines, and documentation to build a consistent experience and expedited design-to-development process in collaboration with the Engineering team.