Steered the UX vision for the 0-to-1 project, Pipeline Dashboard: a way for sales managers to visualize their team's pipeline goals and receive tailored recommendations.

Shipped improvements and expanded the functionality of Outreach’s workflow automation tool, decreasing the amount of time to build an automation rule by 54%

Led various workshopping sessions with cross-functional team members to align on problem definition

Refined the Forethought design system to make designer-frontend collaboration more streamlined.

Executed a comprehensive UX research study (~100 sessions) that defined usability issues and product opportunities for the Assist platform.

Worked with product management, engineering, and leadership to craft Assist Anywhere, an extension that has helped Forethought users reduce their response time by 40%.

Introduced a research repository for team members to reference for future product endeavors.

Facilitated a workshopping session with UW Libraries employees and leadership to brainstorm new

Improved the booking experience for students seeking librarian consultations.

Created a new path for students to learn about study space updates related to COVID-19 mandates.

Designed user flows and high-fidelity designs to address the needs of 90 million active users, including

Implemented designs to help job seekers connect with their local communities via Facebook Groups.