# Elisa Green > Design Program Manager | Operations | Strategy | CSM, CSPO Location: San Francisco Bay Area, United States Profile: https://flows.cv/elisagreen Hello! I’m a Program Manager & Design Operations leader with 10+ years experience leading design & development teams for product design, user experience research, design systems (at scale), and re-platforming initiatives. I enjoy working with designers and engineers to create an efficient, collaborative environment for product teams. I thrive in data driven creative settings. Complex, technical projects energize me and I have a proven track record of acting as a communication point, between engineering and a variety of cross-functional disciplines. Translating technical concepts or the implications of technical decisions for a design, business or non-technical audience. Facilitating sprints & workshops that take a strategic vision and break it down into an executional roadmap tied to OKRs. Developing strategic communication plans & change management plans. Supporting scaling teams with simple, effective processes that anchor the work on programs with high ambiguity. I leverage systems thinking and service design concepts to deliver outcomes (over output). Specialities Include: Design Operations, Program Management, Design Systems, Strategic Communications, UI/UX Design processes, Systems thinking, Governance Programs, (Global) Cross-functional collaboration and communication, Vendor Management. The whole spectrum of Waterfall to Agile-fall to Agile & related methodologies. ## Work Experience ### Sr. Design Program Manager @ Cisco Meraki Jan 2023 – Present | San Francisco Bay Area Scaling the adoption program across partner teams for the Magnetic 🧲 Design System ### Design Ops Consultant @ Independent Consultancy Jan 2021 – Present ### Workshop Facilitation @ Independent Consultancy Jan 2022 – Present ### Sr. UX Program Manager @ Amazon Jan 2021 – Jan 2023 | San Francisco Bay Area Design Systems • Device Design Group, Alexa AI, Alexa Devices ### Lead Design Operations Program Manager @ Plaid Jan 2020 – Jan 2021 | San Francisco, California, United States Design Operations, focused on Team Ops, working broadly on critical strategic initiatives. Building foundations, tooling, and scalable processes as a strategic operations partner for the Design & Cross-functional leadership team. ### Design Operations Program Manager, Product Design @ Lyft Jan 2019 – Jan 2020 | San Francisco, California Special Projects | UX Design & Research • Platform team ### UX Program Manager, Product Design @ Google Jan 2017 – Jan 2019 | Mountain View, California Google Play • Google Payments | UX Design & Research • Platform team • Data-driven design ### Senior Interactive Producer @ SRI International Jan 2015 – Jan 2016 | Menlo Park, CA Managed strategy, operations, and digital marketing for SRI's corporate web program. ### Interactive Producer / UX Project Manager, CSM @ Independent Consultancy Jan 2012 – Jan 2016 | San Francisco Bay Area After relocating to the Bay Area, I worked as a Technical producer / UX project manager, CSM with a variety of agencies, SaaS startups, product companies, and e-commerce retailers. Focus on technical implementation of highly complex projects for Brand, UI/UX interface design, and as a scrum master for engineering teams on re-platforming and GA launch programs. Clients included: • Intuit (for Mint & Quicken - Brand, Web & Product) • Box (Brand, Web & Product) • Punchcut (for Samsung devices) • Cibo Studios (for large Banking, Tech, and Entertainment clients) • YML / YMedia Labs (App development for startups & several Enterprise companies) ### Project Manager, Project Analyst @ Hubbard One - a Thomson Reuters business (One North Interactive) Jan 2011 – Jan 2012 | Chicago, IL Client facing PM and QA analyst roles combined, serving AMLaw100 clients. Managed solutions consulting and implementation for mobile projects and mid-size CMS & web enhancement projects. Provided Senior PM support and quality assurance on for large, complex custom CMS & website builds. ### Integrated Project Manager, School of Media Arts @ Columbia College Chicago Jan 2008 – Jan 2011 | Chicago, IL For the Office of the Dean, School of Media Arts, Acted as a liaison to other administrative offices and managed a variety of short and long-term projects to deliver a comprehensive Digital & Print presence for School’s eight departments and two centers. ### Digital Content Manager @ University of Illinois Chicago Jan 2006 – Jan 2008 | Chicago, Illinois, United States Member of the Electronic Visualization Lab’s (EVL) Web Development Group. ### Intern, International Program, Iraq @ Heartland Alliance Jan 2007 – Jan 2008 | Sulaymaniyah District, Sulaymaniyah Governorate, Iraq Intern to support and draft a manual on mediation for use at the Asuda women's crisis center in Sulaimaniya, Iraq. Required research, reviewing Iraqi legal code, and the creation of a working draft of the manual. Additional communication with external agencies as a representative of the project. Required working closely with the Attorney/Country Director in charge of the project. ### Intern, Durable Solutions Unit (DSU), Turkey @ United Nations High Commissioner for Refugees (UNHCR) Jan 2005 – Jan 2006 | Çankaya, Ankara, Türkiye • Worked on hundreds of active cases, trained on intake procedures, and status determination interviews. • Focal point member of the Gender and Children’s Team • Drafted a manual for the rights & responsibilities of refugees in Turkey, translated into nine languages. • Contributed to Country of Origin (COI) research. • Provided research and preparation of presentations for the UNHCR Representative in Turkey. Included writing for oral presentation, developing talking points, and creating PowerPoint presentations. • Worked in Istanbul, Ankara, and Van. ### NSF REU Scholar, Electronic Visualization Lab, Department of Engineering @ University of Illinois at Chicago Jan 2002 – Jan 2005 | Chicago, IL Member of the Electronic Visualization Lab’s (EVL) Web Development Group; a world renowned high-speed networking and immersive visualization research lab credited with developing VR Cave technology. ## Education ### MBA - In progress in Operations & Data Analytics Gies College of Business - University of Illinois Urbana-Champaign ### Agile Project Management Certificate University of California, Berkeley ### B.A. in Honors Independent Plan of Study University of Illinois Chicago ### International Relations and National Security Studies in Turkish Language Orta Doğu Teknik Üniversitesi / Middle East Technical University ## Contact & Social - LinkedIn: https://linkedin.com/in/elisamgreen --- Source: https://flows.cv/elisagreen JSON Resume: https://flows.cv/elisagreen/resume.json Last updated: 2026-04-13