# Elizabeth Sabbatini

> GTM Leader @ Ramp

Location: New York, New York, United States
Profile: https://flows.cv/elizabethsabbatini

Customer-first, solutions-oriented leader with a strong background in building and scaling teams focused on driving product adoption and revenue growth in SaaS and FinTech. Comfortable navigating ambiguity and developing strategy in rapidly growing startups. Outstanding cross-functional communication and collaboration skills across sales, product, engineering and operational teams within an organization. Hired as the first go-to-market employee at Ocrolus (Series C, $500M+ valuation) helping to scale the company from $0-30M and implement processes to support the end-to-end customer journey.

## Work Experience
### Manager, Commercial Account Management @ Ramp
Jan 2024 – Present

### Manager, Customer Success @ Ramp
Jan 2024 – Jan 2024

### VP of Customer Success @ Ocrolus
Jan 2022 – Jan 2023
In this capacity, I was promoted to lead a team of 11 professionals from diverse areas of account management, technical support, and implementation. I assisted teams with onboarding new clients, implementing solutions through APIs, delivering technical support, and ensuring that clients achieved maximum product value and improved revenue.

### Director Of Implementation @ Ocrolus
Jan 2019 – Jan 2022
I was promoted to a newly established role and took charge of managing enterprise-level customer implementations while expanding team from 1 to 4 direct reports. I supported enterprise customers by documenting work scopes, timelines, and project plans. Introduced a first strategic playbook for implementing best practices, SOPs, and responsibilities. I enabled team members to serve as trusted advisors for customers and ensure successful integration of Ocrolus with existing loan origination systems and CRMs.

### Director of Customer Success @ Ocrolus
Jan 2014 – Jan 2019 | Manhattan, NY
I was promoted to the position of company’s first customer success director and led post-sales functions, including onboarding experience, customer support and success, upselling, and cross-selling. I analyzed staffing requirements and hired the first CSM as a direct report to scale the team. Introduced new processes for sales, customer success handoff, and external kickoff calls. I developed external decks, one-pagers, and other product-marketing collateral in order to scale customer communications.

### Business Development Manager @ TechLaw Solutions
Jan 2013 – Jan 2014 | Manhattan, NY

### Green Power Sales & Outreach @ Community Energy, Inc
Jan 2013 – Jan 2013 | New York, New York

### Legal Affairs Intern @ New York City Department of Environmental Protection
Jan 2012 – Jan 2012


## Education
### Bachelor of Arts (B.A.) in Political Science
Loyola University Maryland

### Study Abroad
Syracuse University Florence

### North Shore High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/elizabeth-sabbatini

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Source: https://flows.cv/elizabethsabbatini
JSON Resume: https://flows.cv/elizabethsabbatini/resume.json
Last updated: 2026-04-07