• Restructured the department by developing new standardized processes for long and short-term planning, tracking productivity, inventory management, and purchase planning

• Organized and documented unused inventory by creating digital catalogs that are accessible

company-wide, increasing rental frequency and rental revenue.

• Operations management of all activity in the department (i.e. incoming and outgoing products,

product maintenance, fabrication, inventory, storage, consultations, purchasing from vendors)

• Cross-functional collaboration with shipping, receiving, production, field operations, and sales teams to execute a successful event

• Create sewing patterns and custom products as needed for event and production designs, focusing on aesthetics and usability

• Provided technical support to guide customers in troubleshooting their smart products step-by-step via phone or email

• Provided customer account and technical support for escalated inquiries

• Answered emails and phone calls pertaining to sales, pre-sales, account maintenance, and general company and product inquiries

• Created purchase orders and tracked shipments

• Provided top tier guest service and product knowledge on the salesfloor and phone

• Maintained organization and cleanliness of the store

• Hosted events to engage with guests, improving guest experience and loyalty, and driving sales

• Collaborated and strategized with a team to create strategic set designs and attractive displays to facilitate business

• Altered and restored luxury wedding gowns and related garments by means of embroidery, beading, sewing

• Customized fashion pieces by modifying lace motifs and sewing patterns

• Used techniques of soft goods design, sewing, and garment manipulation to prioritize both aesthetics and usability

• Adjusted garment fit and construction in-person and on-body

• Operations management of daily production and delegated tasks to ensure deadlines were met

• Performed detailed quality check processes for color, materials, and measurements of products

• Used graphics, typography, colors and scale and user testing and interaction analysis to improve and design app interface, user experience and marketing

• Researched potential clients’ preferences and performed outreach

• Organized public relations affairs and updated status of actions with clients