# Elizabeth Yau > Soft Goods Lead Location: San Francisco Bay Area, United States Profile: https://flows.cv/elizabethyau I'm an industrial designer who enjoys having a positive impact on society, humans, lifestyle, well-being, culture, etc. I'm an empathetic, compassionate individual who believes in using the power of design and creativity to enrich lives and create memorable user experiences and smiles. Designing with Mother Nature in mind is important to me. Through my experience with industrial design, fine arts and sewing, I am well-versed in the design process, creating 3D objects and working meticulously. In my spare time, I'm surfing, sewing, and assembling models. On the daily, I'm playing with my dog, practicing French, and staying active. ## Work Experience ### Soft Goods Lead @ Blueprint Studios Jan 2022 – Present | South San Francisco, CA • Restructured the department by developing new standardized processes for long and short-term planning, tracking productivity, inventory management, and purchase planning • Organized and documented unused inventory by creating digital catalogs that are accessible company-wide, increasing rental frequency and rental revenue. • Operations management of all activity in the department (i.e. incoming and outgoing products, product maintenance, fabrication, inventory, storage, consultations, purchasing from vendors) • Cross-functional collaboration with shipping, receiving, production, field operations, and sales teams to execute a successful event • Create sewing patterns and custom products as needed for event and production designs, focusing on aesthetics and usability ### Customer Support Advocate - Technical and Account Specialist @ Molekule Jan 2021 – Jan 2021 | San Francisco, California, United States -Provided technical support to guide customers in troubleshooting their smart products step-by-step via phone or email -Provided customer account and technical support for escalated inquiries -Answered emails and phone calls pertaining to sales, pre-sales, account maintenance, and general company and product inquiries -Created purchase orders and tracked shipments ### Sales Associate @ The Disney Store Jan 2013 – Jan 2021 | Santa Clara, California • Provided top tier guest service and product knowledge on the salesfloor and phone • Maintained organization and cleanliness of the store • Hosted events to engage with guests, improving guest experience and loyalty, and driving sales • Collaborated and strategized with a team to create strategic set designs and attractive displays to facilitate business ### Tailor and Operations Manager @ Novella Bridal Jan 2016 – Jan 2019 | San Francisco Bay Area • Altered and restored luxury wedding gowns and related garments by means of embroidery, beading, sewing • Customized fashion pieces by modifying lace motifs and sewing patterns • Used techniques of soft goods design, sewing, and garment manipulation to prioritize both aesthetics and usability • Adjusted garment fit and construction in-person and on-body • Operations management of daily production and delegated tasks to ensure deadlines were met • Performed detailed quality check processes for color, materials, and measurements of products ### Marketing And Public Relations Manager @ Outloud Jan 2015 – Jan 2017 | San Francisco, CA -Used graphics, typography, colors and scale and user testing and interaction analysis to improve and design app interface, user experience and marketing -Researched potential clients’ preferences and performed outreach -Organized public relations affairs and updated status of actions with clients ### Graphic Designer @ PM Creative Jan 2015 – Jan 2016 | Hayward, CA - Edited text, photos and vector elements and arranged them to clearly communicate information on print marketing materials - Account and client relationship management, communicating regularly to fine tune each unique design - Oversaw designs from preliminary digital design stages, to print/cut/assembly of various paper qualities, to the delivery of final product - Operated machinery to perforate, fold and cut paper products ### Industrial Design Intern @ iCharacter, Ltd. Jan 2013 – Jan 2013 | Hong Kong, China -iCharacter Ltd. is a Hong Kong-based company that focuses on character design, brand image, and gift design; clients include Nokia, Canon, Hong Kong government, and Ocean Park amusement park -Researched Hong Kong’s history and cultural icons by visiting museums, historical locations and the city’s natural land; by observing vintage photos; and by speaking with locals to find relevant information for concepts that would express the culture to tourists -Produced concepts for toys, home organization, and housewares that embodied Hong Kong traditional culture, for tourists in Hong Kong -Sketched, rendered and presented concepts to the company’s lead designer and design assistant ### Pharmacy cashier @ Walgreens Jan 2006 – Jan 2008 -Sell prescription drugs to patients -Manage and update patients’ health profiles -Coordinate prescription orders between doctors, insurance companies and patients -Provide assistance to patients in-store and on the phone, while respecting and being mindful of their privacy and personal needs -Work as a team in an assembly-line fashion with pharmacy technicians and pharmacists to fulfill prescription orders on time ## Education ### Bachelor of Science (BS) in Industrial and Product Design San José State University ### Industrial and Product Design ENSCI - Les Ateliers ## Contact & Social - LinkedIn: https://linkedin.com/in/yauelizabeth --- Source: https://flows.cv/elizabethyau JSON Resume: https://flows.cv/elizabethyau/resume.json Last updated: 2026-04-13