Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Evaluated account and service histories to identify trends, using data to mitigate future issues. Cross-trained and backed up other customer service managers.

Checked patient insurance, demographic and health history to keep information current. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

Supported office staff and operational requirements with administrative tasks.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.