Led the product design vision for an AI-driven credit platform, crafting intuitive, high-trust user experiences that support financial literacy, automation, and compliance. Collaborated with cross-functional teams across engineering, product, and compliance to align UX strategy with growth and regulatory goals.

Key Accomplishments:

● Designed scalable UI patterns and micro-interactions that increased user engagement by 28%.

● Developed AI-guided credit tool that improved customer decision-making confidence by 30%.

● Reduced engineering QA cycles by 25% by streamlining design handoff and feedback in Figma.

● Supported go-to-market rollout of 3 new features that met aggressive regulatory and product deadlines.

Directed UX and product design for a Salesforce-integrated healthcare platform focused on patient engagement and financial experience. Delivered full-funnel design—from research and prototyping to high-fidelity UI—driving user retention and operational efficiency.

Key Accomplishments:

● Improved patient onboarding conversion by 22% through redesign of enrollment and billing flows.

● Built a modular design system used across 5 cross-functional teams, reducing dev time by 35%.

● Conducted data-driven UX audits that led to 18% increase in CTA engagement via A/B testing.

● Enhanced Salesforce UX to align with provider workflows, contributing to 10% lift in client satisfaction.

Redesigned digital experiences for Schwab’s private wealth clients ($10M+ portfolios), leading initiatives that improved application speed, accessibility, and operational efficiency across web and mobile platforms.

Key Accomplishments:

● Spearheaded automation of loan applications using DocuSign API, reducing submission time by 40%.

● Led WCAG compliance overhaul across platforms, achieving 100% Level AA accessibility.

● Designed secure data dashboards and responsive interfaces for financial advisors and clients.

● Enhanced workflow tools used by internal teams, saving 15+ hours/week in processing time.

Owned the end-to-end UX of AVENIO Designer, a cloud-based application that helps clinicians and lab technicians manage DNA sequencing workflows. Focused on translating complex bioinformatics into human-centered design for precision medicine.

Key Accomplishments:

● Reduced diagnostic task time by 33% via workflow redesign and visual hierarchy improvements.

● Increased lab accuracy by 27% with interactive genome mapping tools and simplified UI logic.

● Created clinical data visualizations that improved decision-making clarity and adoption rates.

● Developed tools to improve product alignment across regulatory, clinical, and engineering teams.

Led UI/UX design for web-based learning tools used by over 300 million global users. Focused on inclusive design, accessibility, and AI-powered education tools to support students, teachers, and administrators.

Key Accomplishments:

● Created a design system supporting 15+ subject areas, reducing UX inconsistencies by 80%.

● Launched adaptive learning features using LLMs that doubled student engagement within 3 months.

● Designed mobile-responsive interfaces to support remote learning and diverse user needs.

● Conducted field research that informed product updates adopted by 20+ state education systems.