Technical designer obsessed with crafting intuitive, high-impact digital experiences. Formerly, co-founded Heirloom and consulted for Mattel. Currently, leading design for chat experiences at Capital One, curious about emerging tech and itching to help build something bold.
I am a design lead for our assistance portfolio, driving the design of our live agent chat feature as well as enhancing our digital chatbot and assistance space
Ideated, designed and oversaw the implementation a new digital help page that would help save operational costs and improve the customer self-servicing experience
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Designed and updated features within our profile space
Delivered a multi-media product for Hot Wheels to increase the brand awareness and adoption of an audience whose exposure to digital play decreased their use of and interest in physical products
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Designed presentations to gain stakeholder buy in and ensure they stayed informed throughout the process
