Led migration from legacy moderation platform to off-the-shelf solution Cinder. This increased moderator efficiency by ~2×, surfaced rich data for operational improvement, and enabled solutions for automated content scanning and enforcement at scale.

Led large-scale refactor of underlying moderation infrastructure, unifying many years of redundant content flagging and deactivation pathways into a single well-tested module. This drastically simplified the codebase, resolved multiple compliance issues, and caused zero behavioral regressions.

Implemented integrations with DSA for compliance with EU regulation, and GIFCT to detect extremist content at scale.

Partnered with Neopets to integrate with our community site of 15yrs+, "Dress to Impress", to make our tool *the* primary customization experience for power-users. Integrated with SSO, so users can log into our site with their official Neopets account; and added additional marketplace integrations to enable customers to quickly convert plans into purchases.

Guided the growing company through developing their first in-house B2B software product, from early prototyping to final release. Revived a legacy WordPress system that had become a black-box to its own staff, through debugging and documentation. Modernized a decade-old Rails app to use the latest standards, align with branding, and integrate with email marketing.

Led Khan Academy's first-ever enterprise product launch, implementing deep integrations between district rostering systems, standardized testing partners, and our own student and teacher products.

Successfully launched to 6 districts with 300k+ students simultaneously—happy back-to-school! Worked closely with on-site sales reps to manage customer feedback, and quickly adjusted our systems to match.

Led 8 engineers working on two Test Prep products at once: our flagship SAT prep app, and a new flexible platform to easily support new partnerships.

Successfully launched new LSAT and Praxis Core test prep experiences, smoothly and ahead of schedule, with consistently excellent team happiness ratings.