Designer for core fraud and dispute experiences for Bank products on the Servicing & Support Experiences Design team.

• Creates and enables effortless servicing experiences across self-service and agent-facing channels that save time, lower costs, and put customers first

• Collaborates with multiple product managers and developers in Agile sprints to ensure high-quality, scalable design output

• Leads iterative design cycles with user research, journey mapping, and usability testing to refine flows across web and mobile

Designer for internal developer experiences that improve the end-to-end dev experience across the software development lifecycle (SDLC) on the Developer Experience Design team.

• Designed enterprise developer tools that streamlined CI/CD workflows and improved cross-platform engineering productivity

• Created dashboards for tech leads and leadership to visualize metrics, monitor system health, and drive faster, data-informed decisions

• Translated complex technical workflows and business goals into intuitive, developer-friendly solutions through rapid prototyping and iterative design

• Partnered closely with engineers, PMs, and researchers to align on strategy, validate ideas, and deliver high-quality, dev-ready specs in Figma

• Conducted user research to uncover pain points, using insights and storytelling to guide product direction and advocate for developer needs

Autumn 2021, Winter 2023, Spring 2023

• Guided 100+ individuals and 20+ teams through various design sprints including understanding of problem space, user research/contextual inquiry, conducting usability tests, and developing low-fidelity and high-fidelity prototypes

• Developed interactive ways to introduce theory and practices tied to user-centered design

• Taught user personas, usability testing, how to incorporate feedback from subject matter experts, and how to apply design strategy methodologies to produce successful outcomes from research through to implementation

• Developed design specifications, workflows, wireframes, low and high-fidelity mockups, and prototypes

• Identified UX/UI design improvements in Figma and communicated status updates between multiple students and teams

Autumn 2022

• Taught and led discussions with 35 students on information architecture (IA) core concepts of navigation, labeling, information personas, wireframes, sitemaps, and integrating IA work with a UX strategy

• Graded and provided extensive feedback on a series of milestone and final project deliverables that together comprise a comprehensive IA strategy