# Emily Eckey > Senior Product Designer @ Capital One Location: San Francisco, California, United States Profile: https://flows.cv/emilyeckey I’m a product designer who believes great experiences start with asking the right questions early and designing with intention every step of the way. I thrive in end-to-end design, from shaping concepts and collaborating with PMs, to building polished solutions alongside developers. At Capital One, I design fraud and servicing experiences that empower users and build trust. I’m especially drawn to mobile design challenges, where I can bring clarity, consistency, and craft. My core skills include: - UX/UI design - Wireframing & prototyping - User research & testing - Cross-functional collaboration Always exploring how to bring clarity to complex human-centered experiences. Let’s connect. ## Work Experience ### Senior Product Designer, Bank Servicing & Support Experiences @ Capital One Jan 2026 – Present | San Francisco, California, United States ### Product Designer, Bank Servicing & Support Experiences @ Capital One Jan 2024 – Jan 2026 | McLean, Virginia, United States Designer for core fraud and dispute experiences for Bank products on the Servicing & Support Experiences Design team. - Creates and enables effortless servicing experiences across self-service and agent-facing channels that save time, lower costs, and put customers first - Collaborates with multiple product managers and developers in Agile sprints to ensure high-quality, scalable design output - Leads iterative design cycles with user research, journey mapping, and usability testing to refine flows across web and mobile ### Product Designer, Developer Experiences @ Capital One Jan 2023 – Jan 2024 | McLean, Virginia, United States Designer for internal developer experiences that improve the end-to-end dev experience across the software development lifecycle (SDLC) on the Developer Experience Design team. - Designed enterprise developer tools that streamlined CI/CD workflows and improved cross-platform engineering productivity - Created dashboards for tech leads and leadership to visualize metrics, monitor system health, and drive faster, data-informed decisions - Translated complex technical workflows and business goals into intuitive, developer-friendly solutions through rapid prototyping and iterative design - Partnered closely with engineers, PMs, and researchers to align on strategy, validate ideas, and deliver high-quality, dev-ready specs in Figma - Conducted user research to uncover pain points, using insights and storytelling to guide product direction and advocate for developer needs ### Teaching Assistant, Design Methods (User-Centered Design) @ University of Washington Information School Jan 2021 – Jan 2023 | Seattle, Washington, United States Autumn 2021, Winter 2023, Spring 2023 - Guided 100+ individuals and 20+ teams through various design sprints including understanding of problem space, user research/contextual inquiry, conducting usability tests, and developing low-fidelity and high-fidelity prototypes - Developed interactive ways to introduce theory and practices tied to user-centered design - Taught user personas, usability testing, how to incorporate feedback from subject matter experts, and how to apply design strategy methodologies to produce successful outcomes from research through to implementation - Developed design specifications, workflows, wireframes, low and high-fidelity mockups, and prototypes - Identified UX/UI design improvements in Figma and communicated status updates between multiple students and teams ### Teaching Assistant, Information Architecture @ University of Washington Information School Jan 2022 – Jan 2022 | Seattle, Washington, United States Autumn 2022 - Taught and led discussions with 35 students on information architecture (IA) core concepts of navigation, labeling, information personas, wireframes, sitemaps, and integrating IA work with a UX strategy - Graded and provided extensive feedback on a series of milestone and final project deliverables that together comprise a comprehensive IA strategy ### Partner Management Intern @ Avalara Jan 2022 – Jan 2022 | Seattle, Washington, United States Avalara is a leading provider of cloud-based tax compliance automation solutions. - Conducted 15+ hours of interviews across business units to identify and resolve process gaps and data efficiency issues in Salesforce affecting over 9,000 accounts related to key partner relationships - Ensured data integrity of 1,400+ CRM records, enabling Business Development team to prioritize partner targets and enabling reporting on partner ROI/potential ROI and on market penetration for software platforms - Redesigned a Salesforce object layout by updating 35+ fields to intuitively organize information and improve data management accessed by 100+ users from various departments - Cross collaborated with Partner Marketing and Launch teams to gather input on project vision and align with the goals of the company, supporting 3 major partner outreach efforts in 2022 - Engaged in a condensed learning series on Artificial Intelligence and Robotic Process Automation, providing insights into the basics of AI and RPA, including history, trends, branches and specializations, and various technology platforms and frameworks - Completed various professional development programs including networking, soft skills development, presentations, and business writing to gain knowledge and skills to improve project quality ### Director of Social Media @ Alpha Phi International Fraternity Jan 2020 – Jan 2021 | Seattle, Washington, United States - Spearheaded development and execution of long-term social media marketing plan and strategic content calendar, increasing account following by 30% - Implemented social media policy for 150+ members and launched 3-month social media campaign related to recruitment - Managed Instagram, Facebook, and TikTok social media accounts and created over 50 unique content posts using Adobe Photoshop, Adobe Lightroom, and Canva to design marketing materials - Collaborated and coordinated across teams to ensure alignment on content branding ### Recruitment Team @ Alpha Phi International Fraternity Jan 2020 – Jan 2021 | Seattle, Washington, United States - Supported VP of Recruitment with Zoom recruitment logistics and technical issues to recruit 30 new members over a series of 5 interview rounds - Designed 10+ virtual Zoom backgrounds and profile pictures seen by over 800 potential new members participating in recruitment ### Junior Panhellenic Leadership Council Delegate @ Alpha Phi International Fraternity Jan 2019 – Jan 2020 | Seattle, Washington, United States - Engaged in weekly Leadership Council meetings that focused on diversity programming, leadership, and philanthropy opportunities in order to address relevant issues of safety and diversity throughout the Greek community ### Course Management Student Coordinator (First Year Programs) @ University of Washington Jan 2021 – Jan 2021 | Seattle, Washington, United States - Executed result-oriented tasks focusing on email management, data auditing, and weekly report development and served as the primary point of contact for all department registration inquiries - Leveraged various software resources including Microsoft Excel and backend student information systems to produce, organize, and extract up-to-date internal information from student data - Established clear channels of communication with program managers and campus partners to resolve over 250 student questions and concerns - Performed weekly audits and cross-referenced student data with internal systems and websites to ensure data accuracy and track metrics - Supported program managers in the development of office-wide assessments within SkyFactor and Visual Zen to document student demographics, enrollment, and satisfaction ### Media Marketing Assistant @ The Vital Lawyer Jan 2021 – Jan 2021 | Seattle, Washington, United States The Vital Lawyer works with law firms and corporate legal departments to create custom programs for legal professionals. - Marketed content specific to legal professionals using Canva to create click-worthy content on LinkedIn, Facebook, and YouTube, increasing LinkedIn following by 150% - Coordinated with professionals to speak at events on topics such as office organization, time management, and client communication that help lawyers to excel - Organized 8+ events and managed paid registration for 20+ attendees though Wix as website administrator ### Web Designer @ Golden Journey Empowerment Jan 2020 – Jan 2021 | Sacramento, California, United States Golden Journey Empowerment is a Non-Profit Organization founded to reduce racial injustice in breastfeeding among black women by offering breastfeeding guidance, education, resources, and empowerment in a safe space. - Condensed complex technical concepts into non-technical language for clients to optimize organization website, transforming and enhancing brand awareness and search engine results and increasing overall website traffic by 200% - Conducted 5+ stakeholder interviews, ideated features that met client needs, and implemented needs into a product to help increase healthcare awareness for minority populations - Managed, updated, and developed website using HTML and CSS to maintain consistent and reliable communication with clients - Designed website UI focusing on color theory, typography, and design patterns ## Education ### Bachelor of Science - BS in Informatics University of Washington Jan 2019 – Jan 2023 ### Davis Senior High School Jan 2016 – Jan 2019 ### Summer Immersion Program in Adobe Emeryville Girls Who Code Jan 2017 – Jan 2017 ## Contact & Social - LinkedIn: https://www.linkedin.com/in/emily-eckey --- Source: https://flows.cv/emilyeckey JSON Resume: https://flows.cv/emilyeckey/resume.json Last updated: 2026-04-07