• Owned the full lifecycle of the eGain MCP, leveraging OpenAPI specs, internal APIs, and TypeScript from initial exploration through iterative development and release.

• Implemented user-friendly OAuth 2.0/PKCE authentication flows, balancing developer and non-technical user needs.

• Conducted hands-on QA using Postman and internal testing environments, driving UX improvements and product stability through continuous feedback and rapid iteration.

• Authored intuitive documentation and guides to support both customers and internal teams.

• Managed NA–India coordination for the self-service product, proactively clarifying requirements, anticipating follow-ups, and aligning details to reduce development delays.

• Led Jira management, bug prioritization, and progress tracking, contributing fixes or minor features when needed to support teams through blockers across multiple products.

• Diagnosed and resolved issues in enterprise AI systems by analyzing logs, tracing performance, and debugging misconfigurations

• Collaborated with engineering, product, cloud, and QA teams to reproduce issues, document clear technical narratives, and drive resolution workflows through Jira

• Improved triage efficiency and product reliability by building AI tools to optimize internal support efforts

• Modernized legacy code of 13k lines in Python 2.5 to a web-based application using ReactJS, improving accessibility for patients and maintainability for developers of the SATURN cognitive screening test.

• Used DynamoDBandAmplify for secure data handling, ensuring compliance with privacy regulations using non-PII and controlled access to test results.

• Deployed on AggieCloud, streamlining access to the SATURN test on a public domain for healthcare professionals and patients.