# Emily Loh

> SWE @ eGain | Passionate About People-Focused Tech in AI

Location: San Jose, California, United States
Profile: https://flows.cv/emilyloh

Hello! I’m Emily Loh, a Computer Science and Engineering graduate from UC Davis, now working full-time in the tech industry. My role allows me to explore new ideas, solve complex challenges, and get hands-on with the latest tools and trends shaping the field.

I’m passionate about creating impactful technology—whether it’s developing AI solutions that empower individuals or building data-driven tools that improve business outcomes. My work is guided by a drive to solve problems, enable growth, and make a difference both directly and behind the scenes.

Let’s connect! I’d love to exchange ideas, share knowledge, and collaborate on innovative projects that make a difference.

## Work Experience
### Software Engineer @ eGain Corporation
Jan 2025 – Present
- Owned the full lifecycle of the eGain MCP, leveraging OpenAPI specs, internal APIs, and TypeScript from initial exploration through iterative development and release.
- Implemented user-friendly OAuth 2.0/PKCE authentication flows, balancing developer and non-technical user needs.
- Conducted hands-on QA using Postman and internal testing environments, driving UX improvements and product stability through continuous feedback and rapid iteration.
- Authored intuitive documentation and guides to support both customers and internal teams.
- Managed NA–India coordination for the self-service product, proactively clarifying requirements, anticipating follow-ups, and aligning details to reduce development delays.
- Led Jira management, bug prioritization, and progress tracking, contributing fixes or minor features when needed to support teams through blockers across multiple products.

### Solutions Analyst @ eGain Corporation
Jan 2025 – Jan 2025
- Diagnosed and resolved issues in enterprise AI systems by analyzing logs, tracing performance, and debugging misconfigurations
- Collaborated with engineering, product, cloud, and QA teams to reproduce issues, document clear technical narratives, and drive resolution workflows through Jira
- Improved triage efficiency and product reliability by building AI tools to optimize internal support efforts

### Full-stack Developer @ UC Davis Health
Jan 2024 – Jan 2024
- Modernized legacy code of 13k lines in Python 2.5 to a web-based application using ReactJS, improving accessibility for patients and maintainability for developers of the SATURN cognitive screening test.
- Used DynamoDBandAmplify for secure data handling, ensuring compliance with privacy regulations using non-PII and controlled access to test results.
- Deployed on AggieCloud, streamlining access to the SATURN test on a public domain for healthcare professionals and patients.


## Education
### Bachelor of Science in Computer Science and Engineering
University of California, Davis

### High School Diploma in Regular/General High School/Secondary Diploma Program
Independence High School


## Contact & Social
- LinkedIn: https://linkedin.com/in/emilyjxloh
- Portfolio: https://extraordinaryemily.github.io
- GitHub: https://github.com/extraordinaryEmily

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Source: https://flows.cv/emilyloh
JSON Resume: https://flows.cv/emilyloh/resume.json
Last updated: 2026-04-11