# Emily Ninh > Managing Software Engineer Location: New York, New York, United States Profile: https://flows.cv/emilyninh ## Work Experience ### Managing Software Engineer @ Allstate Jan 2025 – Present Lead a cross functional team delivering scalable content viewing websites in Java/Springboot and React/Typescript. Integrated critical third-party services (Google Maps, S3, authentication providers, policy databases) to enhance platform interoperability, ensuring scalability for high-volume transactions. Championed developer productivity initiatives, mentored junior engineers, implemented best practices for testing automation using Junit, Jest, and Playwright. ### Senior Software Engineer @ Allstate Jan 2024 – Jan 2025 | Chicago, Illinois, United States Pioneered content publishing website using Java/Springboot and Directus/Vue.js. ### Senior Software Engineer @ ReloShare Jan 2023 – Jan 2023 | Chicago, Illinois, United States Developed and launched a Slack bot to automate hotel booking requests for domestic violence agencies, impacting thousands of users and reducing manual booking efforts by 60%. Spearheaded end-to-end API integration strategy, aligning system architecture with partner hotel booking platforms to ensure seamless real-time updates. Evaluated backend efficiency improvements, identifying bottlenecks and optimizing database queries, leading to 30\% faster response times for agency requests. Configured email templates to notify users about hotel bookings. Collaborated with UX utilizing Canva to implement designs for website. ### Senior Backend Engineer @ Thrive Jan 2022 – Jan 2023 ### Senior Software Engineer @ Thrive Jan 2022 – Jan 2023 ● Refactored a global Slack bot to support multilingual accessibility across 12 countries, increasing adoption by international corporate clients. ● Developed an analytics pipeline using Segment to track customer engagement and identify product insights, boosting user retention by 10%. ● Designed and deployed customer feedback loops to iteratively improve chatbot interactions, enhancing user experience for Fortune 500 clients. ### Senior Software Engineer @ Allstate Jan 2022 – Jan 2022 | Chicago, Illinois, United States ### Full Stack Engineer @ Allstate Jan 2020 – Jan 2022 | Chicago, Illinois, United States Designed and implemented a real-time claims processing system with TypeScript, React, and Java, reducing customer claim submission time by 4 hours and supporting 3,000+ weekly users. ### Hardare Support Supervisor @ UC Davis Computer Lab Management Jan 2018 – Jan 2020 | Davis, CA • Schedule 5 Hardware Support Employees to ensure coverage for computer classrooms. • Approve time sheets, train new employees, mediate conflicts, and delegate tasks. • Promoted to Supervisor in Apr. 2019. • Perform advanced troubleshooting of hardware, software, and component repair to support UCD’s computer labs. • Use a team-oriented approach to solve technology-related problems. • Promoted from Computer Room Consultant to Hardware Support in Jan. 2018. ### Software Engineer Intern @ CDK Global Jan 2019 – Jan 2019 | Greater Seattle Area • Utilized deep learning libraries in Java (DL4J) for image classification in 3 categories for machine learning project. • Trained a LeNet model with 18,000 sorted images, improving accuracy from 40% to 80%. • Streamlined our project by creating specific classes for testing the model, detecting text in images, and more. • Operated in an Agile work environment with sprint planning, stand up meetings, and Jira boards. ### Intercollegiate Council Chair @ United Vietnamese Student Associations of Northern California Jan 2018 – Jan 2019 | Northern California • Represent the Vietnamese Student Association (VSA) at UC Davis to UVSA Northern California. • Attend weekly meetings with UVSA and Intercollegiate Council Chairs from other colleges Northern California. • Plan and prepare for leadership conferences. ### Lead Instructor @ iD Tech Camps Jan 2018 – Jan 2018 | Stanford, CA • Prepared lesson plans and teach a class with an average of ten students. • Delegated operational tasks to other Instructors and Lead Instructors as needed. • Ensured the welfare and safety of all campers by applying behavior management techniques. • Inspired high school students to pursue programming. • Managed overnight staff by assigning breaks, activities schedule, and putting campers to bed. • Supervised all campers to maintain a safe environment and administer CPR and first aid as needed. • Taught courses in C++, Cryptography, Robotics with VEX, and Javascript. ### Computer Room Consultant @ UC Davis Computer Lab Managment Jan 2017 – Jan 2017 | Davis, CA • Provided consulting on Mac and PC platforms operating on Mac OS X and Windows. • Provided professional and courteous service to all computer classroom users. • Interacted and built relationships with faculty and instructors. ### Lead Instructor @ Galileo Learning Jan 2017 – Jan 2017 | San Carlos, CA • Instructed sixty 1st and 2nd grade campers to create various art projects. • Facilitate a creative learning environment so that each camper had a unique project. • Completed preparation work for art projects such as organizing art supplies. • Promoted from Team Leader to Lead Instructor in July 2017. ### Team Leader @ Galileo Learning Jan 2017 – Jan 2017 | San Carlos, CA • Led a group of twenty 1st and 2nd graders through three different classes a day. • Guided campers into creating innovative art and science projects. • Engaged campers in outdoor activities and games. • Ensured safety of my campers by enforcing rules and conflict mediation. • Encouraged campers to be visionary, courageous, collaborative, determined, and reflective. ## Education ### AI For Business Leaders in Artificial Intelligence, Business Udacity ### Bachelor's Degree in Computational Science University of California, Davis ## Contact & Social - LinkedIn: https://linkedin.com/in/emilyninh --- Source: https://flows.cv/emilyninh JSON Resume: https://flows.cv/emilyninh/resume.json Last updated: 2026-03-30