Owned product design from conception to implementation on 0-1 and redesign projects focused on driving internal efficiency by automating & simplifying complex real estate workflows.

· Sped up the customer booking contract generation workflow 10x by simplifying data requirements, automating key steps, and removing dependencies from other teams.

· Improved configuration tools that system admins use to create deal templates: automated template re-application and added new filters, saving users 5+ hours per week.—

· Built a net-new home shopping dashboard that improves insight into customer behavior, increasing user satisfaction 26% and saving $1000s in Salesforce licensing costs—

· Introduced a net-new financial summary dashboard that provides a reliable source of truth for multiple user groups to reference when deals are closed—

· Initiated proactive, recurring user research to inform the platform's 2023/24 product & UX vision.

Led user research and co-led design for the Florida Community Resource Map

(floridaresourcemap.org), a search tool that simplifies finding social services in

Florida. Conducted interviews and usability testing, synthesized findings via

affinity diagramming and product visioning workshops, and co-led design for

our third release. Used Figma to create user flows, wireframes, prototypes, and

contribute to the design system.

Improved digital experiences across 20+ discovery and redesign projects for government and nonprofit clients. Tackled complicated and ambiguous design problems across food, housing, and health sectors for both internal and consumer-facing systems. Launched and led a 3-month mentorship program for junior designers.