# Emily Wright

> Software Engineer at UL Research Institutes

Location: San Jose, California, United States
Profile: https://flows.cv/emilywright

## Work Experience
### Software Engineer @ UL Research Institutes
Jan 2024 – Present

### Site Reliability Engineer/Release Engineer @ Mezmo
Jan 2018 – Jan 2024 | Mountain View, California
Our stack I created/managed on was: 
- GoLang/Python/MAKE
- Terraform
- Packer
- AWS
- Jenkins
- Kubernetes
- razee.io

### Site Reliability Engineer @ AtScale | Make BI Work on Big Data
Jan 2017 – Jan 2018 | San Mateo
• Manage infrastructure in AWS and GCP cloud providers, as well as on prem
• Automated spin up/tear down of AWS and GCP instances using Terraform
• Heavy use of Ansible playbooks to provision instances spun up by via Terraform
• Migrated Jenkins from on prem with static slaves to EC2 running on docker and dynamic slaves
• Built continuous integration pipeline to test against multiple flavors of HDFS using Docker
• Use bash/Python for systems automation
• Worked on build out of new colocation
• General troubleshooting of “production” issues.
• Collaborated with engineering to provide them what they needed.

### Site Reliability Engineer @ Palo Alto Networks
Jan 2016 – Jan 2016 | Santa Clara
- Use SALT to orchestrate all of our machines to make bulk changes.
- Design and support multiple multitenant Cloudera Hadoop clusters.
- Collect metrics using Graphite/Grafana.
- Monitor systems using Nagios and Pagerduty.
- Write a lot of bash or python scripts to do special checks or gather special metrics for systems.
- Support several products running on AWS.
- General troubleshooting of production issues.
- Collaborate heavily with engineering teams to set up systems that can support their applications

### Technical Support Analyst @ Hortonworks
Jan 2014 – Jan 2016 | Palo Alto, California
I worked on a team that supported the Hortonworks Data Platform (Hadoop) for hundreds of customers globally. Daily I would troubleshoot very complex customer issues where they were running the Hortonworks Data Platform (Hadoop). Due to working with customers running Hadoop, I had to handle a lot of high stress situations with critical customer production issues daily. Not only did I have to resolve technical issues but also handle very sensitive customer situations, I focused on specilizing in the following Hadoop components: HDFS, YARN, MapReduce, Oozie, Hive, Pig, Sqoop and Falcon. I also used JIRA and SalesForce daily to get tasks done.

### Technical Support @ Zephyr
Jan 2012 – Jan 2014 | Fremont CA
An IT sharpshooter taking down tickets one at a time. Assisting users all over the globe with Zephyr software via email and phone. Also provide training to clients on use of the software.

### Technical Support @ iyeTek is a LexisNexis® company
Jan 2011 – Jan 2012 | Kalamazoo, Michigan
I mostly handled support calls, however I worked with our Microsoft SQL database regularly in order to fix issues customers were having. I also fixed an occasional bug/issue we are having using C#. We were using FogBugs for defect tracking and Kiln for version control/code reviews so I become comfortable with both.

### Membership Information @ YMCA of Greater Kalamazoo
Jan 2008 – Jan 2012
Worked with members handling problems regarding their billing information and their finances. Communicated between members and other employees when there was an issue at hand. If possible I would solve it myself. I also handled collection calls on a regular bases.

### Student Computer Support @ Western Michigan University
Jan 2010 – Jan 2011
Helped students enrolled in computer science classes with their programming assignments. Mostly assisted them with C# and C syntax and understanding the logic behind the tasks at hand. Also helped students install programs necessary for classes as well as helped them fix any problems they had been having with their computers.


## Education
### BA in Computer Science
Western Michigan University


## Contact & Social
- LinkedIn: https://linkedin.com/in/emilycatherinewright05

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Source: https://flows.cv/emilywright
JSON Resume: https://flows.cv/emilywright/resume.json
Last updated: 2026-04-11