# Emma Brown > Software Engineer at Chan Zuckerberg Initiative Location: San Francisco Bay Area, United States Profile: https://flows.cv/emmabrown ## Work Experience ### Software Engineer @ Chan Zuckerberg Initiative Jan 2019 – Present ### Software Engineer Apprentice @ Chan Zuckerberg Initiative Jan 2019 – Present ### Software Engineering Instructor @ UC Berkeley Extension Jan 2018 – Jan 2019 | San Francisco Bay Area - Conducted review sessions, solidifying over 50 students’ foundational knowledge in JavaScript and Python, providing deep dive into language fundamentals. - Debugged 150+ students’ web applications, activities, and homework, built with JavaScript, ReactJS, Node.js, Express, SQL, MongoDB, web scraping using Beautifulsoup, and visualizations with D3.js and Plotly. - Provided code reviews in JavaScript and Python, identifying optimizations and emphasizing importance of adhering to industry standards, saving at least 2 hours per week in development time. ### Software Engineering Instructor @ CodeREV Kids Jan 2018 – Jan 2018 | San Francisco Bay Area - Led class lessons on computer science fundamentals (conditional logic, looping, functional programing, OOP) to more than 50 students aged 5 - 14. - Taught how to build worlds in Roblox and implement custom code in Lua, enabling students to create vehicles and personalize obstacle courses with flashing, invisible, or intangible obstacles. - Built robots using Arduino, working with hardware and wiring necessary circuits and writing C/C++ for robots to respond to button presses or switches flipped on breadboard. - Customized worlds in Minecraft using Java, supporting students building ‘dropper’ games, obstacle courses, and mazes with customized teleport blocks and moving trap doors. ### Technical Support Representative @ SimpliSafe Jan 2016 – Jan 2016 | Boston, MA - Resolved customer concerns by troubleshooting hardware, installation, and app usage, achieving some of highest customer satisfaction and lowest callback rates, increasing referral sales by 1 - 2 systems per week. - Trained new employees and supervised customer interactions, lowering escalations to managers by 80%. ### Lead Hostess @ The Black Rose Jan 2015 – Jan 2016 | Boston, MA Greet customers, manage wait list and reservations, direct other hosts and train new hosts, answer the main phone line, take ‘to go’ orders, sell merchandise such as T-shirts, keep track of inventory ### Lead Hostess @ The Lansdowne Pub Jan 2014 – Jan 2015 | Boston, MA Greet customers, answer the main phone line, manage wait list, train new hosts, run coat check, take cover charge ### Underwriting Assistant @ Lumley Insurance Jan 2013 – Jan 2014 | Wellington, New Zealand •Worked with Commercial Property, Motor Vehicle, and Liability lines and the corresponding teams •Processed Invoices for Renewals and New Accounts •Assisted in the process of transitioning to a PolicyCenter with new quoting guidelines - Recognized quotes out of line with the new guidelines and investigated discrepancies - Referred such quotes to the appropriate team members for approval or renegotiation - Calculated approved cost increases in renewals for accounts existing before the new guidelines - Created documentation to facilitate generating future renewals for those accounts which fell outside the computer generated renewals • Generated quotes for new accounts • Excelled in a team-driven, open work environment, supporting colleagues across departments to help reach company targets ### Human Resources Student Assistant @ Humboldt State University Jan 2008 – Jan 2012 | Arcata, California Maintain filing systems, data entry, assemble informational packets ### Peer Counselor @ Humboldt Orientation Program Jan 2008 – Jan 2011 | Arcata, CA Teach in both a classroom setting as well as on one assistance for incoming students to help them understand degree requirements and campus services and put together a college schedule for the first time ### Drum Major @ Humboldt State University Marching Lumberjacks Jan 2010 – Jan 2010 | Arcata, California Construct lesson plans and conduct 4 hours of rehearsals each week, work with musicians ranging from beginners to professionals to ensure all members continue to grow as musicians, conduct all performances, direct all artistic elements of performances such as field shows, concerts, and parades ### Intern @ Green Campus Jan 2008 – Jan 2009 | Arcata, CA Give presentations as a guest speaker to teach how to be more energy efficient, organize volunteers, coordinate efficiency awareness campaigns, distribute energy efficient light bulbs, maintain website, conduct energy audits in campus offices ## Education ### Bachelor of Science (BS) in Environmental Science Humboldt State University ### Bachelor of Arts (BA) in Economics Humboldt State University ## Contact & Social - LinkedIn: https://linkedin.com/in/emmaem --- Source: https://flows.cv/emmabrown JSON Resume: https://flows.cv/emmabrown/resume.json Last updated: 2026-04-11