• Led the seller acquisition and communications design team at Walmart, collaborating with cross-functional teams to drive alignment and identify key opportunities.

• Implemented user-centered design principles to create a seamless and productive experience for Walmart’s sellers.

• Redesigned the customer journey from the Choose Flight page to enhance the booking experience at American Airlines.

• Conducted workshops with stakeholders to gather requirements and collaborate on improving the customer experience.

• Led the expense management team at Paycom, collaborating with PM, developers, and QA for product alignment.

• Redesigned expense management flow from conception to development, ensuring seamless user experience.