Managed a microservice-based communications pipeline that facilitated 12M monthly customer interactions across multiple digital channels including email, SMS, and physical correspondence.

Conducted online and in-person training sessions for over 1,000 onboarding engineers, highlighting common software vulnerabilities and best practices for mitigation.

Won the Navigator Platform 2023 hackathon with a patent-pending machine learning project for generating in-policy auto loan structures

Managed platform and open-source dependency vulnerability remediation across multiple technology stacks to meet regulatory requirements.

Implemented an internal search platform that increased visibility and delivered actionable insights into the customer pipeline.

Facilitated discussions with third-party software vendors on privacy compliance solutions, delivering detailed recommendations to the Head of Product for strategic decision-making.