* Developed and executed data-driven social media strategies aligned with business objectives to increase brand awareness, engagement, and lead generation.
* Created and managed engaging social media content calendars across various platforms, tailoring content to resonate with target audiences.
* Monitored social media activity and tracked key performance indicators (KPIs) to measure campaign success and identify areas for improvement.
* Responded to customer inquiries and complaints promptly via social media channels (Telegram, Discord) to maintain a positive brand image.
* Collaborated effectively with other departments (marketing, sales, design) to ensure a consistent brand experience across all communication channels.