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• Led a team of 3 in communications and coordination of designing and delivering 30+ screens and 20+ components for Pirates of the Great Grid, a fully immersive video game arcade room

• Led team presentations at sprint reviews

• Completed UX competitive benchmark research to develop user-friendly designs

• Deliverables arrived ahead of schedule while keeping cross-functional stakeholders updated and on the same page

• Utilized AI graphic design tools to produce components

• Figma, OpenArt AI, ChatGPT, and ManusAI for graphic design components

UX Leadership:

Led service design and UX research for the studio across the full product lifecycle, building massage therapy services and scaling services to a six-figure business by optimizing internal processes and business operations, building a loyal customer base of 60 clients.

UX Research & Product Design:

Led over 20+ observational studies with prospective clients to better understand massage therapy needs for clientele, creating a unique offering customized to each client for at-home services within their environment.

Designed online booking processes and workflows, developing pricing packages that were intuitive for client usage, increasing revenue by 2X per month post launch of redesigned digital client experience.

Optimized massage therapy schedule and pricing packages to reduce service operations time by 50% while doubling revenue.

Led a competitor product analysis across existing therapeutic services and platforms to create unique differentiators and product offerings for the studio.

Created a service design blueprint to showcase and implement operational and business changes to the studio practice.

UX Leadership:

Led UX research for a marketing and e-commerce brand providing custom leather products, improving their digital brand and presence by increasing customer lead generation by 20% across the website and social media platforms.

Led competitor and brand analysis for the platform, analyzing similar and complementary brands to create a unified design system for the e-commerce platform, unifying visual aesthetics across all their visual mediums.

Led 20+ discovery interviews with current and prospective customers, gaining insights on how customers discovered the brand, chose products, designed custom products, and purchased products.

In high-stakes, cross-functional team environments, I quickly ascended the mortgage ranks from Operations Assistant to Senior Mortgage Processor and then moved over into Production all along assisting the top 1% of Loan Originators in Arizona. I demonstrated cross functional team leadership as a corporate operations trainer and again as a Senior Mortgage Processor where I managed a 5 person multi-disciplinary loan closing dream team.

I oversaw the timely funding of $600+ Million during my career in various capacities with loans ranging from $120,000 to $2.4 Million.

It was my responsibility to engineer the pipeline for maximum efficiency which included interfacing with 10 different stakeholders per loan across the loan product lifecycle--multiple this by 20-30 loans per month.

On the production side, I was also responsible for data mining to locate mortgages eligible for a profitable refinance. I also maintained contact with 5-10 clients per month whom were working on their eligibility for lending.